Orlando Tile Grout Cleaning

"I hired Mike at Orlando Tile and Grout Steam Cleaning to steam clean my carpets for a price of $150. Even at that price, I was reluctant to hire him over the option of borrowing a friend's steam cleaner and doing the job myself. When I called to check the progress, I was asked if I wanted him to also do the grouts while he was there. Not thinking that it was a big job or even an additional cost (since I was not quoted a price), I said "okay". I arrived at my house less than 5 minutes later with a liquid chemical all over my floors, at which time I was told that the grout cleaning would significantly increase the price. When informed of the price, I said, "Forget it then. I just planned on mopping the floor myself", which should have been obvious since the only items left in the tiled area of the house that I am selling were cleaning supplies, a mop, and a bucket. He seemed to accept my response and said that he would just have to clean up the chemicals that he had already put down. For some reason this took a couple of hours. Then he sprung on me the bill, $450! So basically, I paid three times the price that I had agreed to pay because he conveniently "forgot" to mention the significant additional charge to clean the grouts in a house that I am selling. I shared what I have written above with Mike and he claimed that he would refund me the money for the service that I had canceled but which he charged me for anyway. This promise was made on November 7th. When I texted him about the refund on November 14th, he claimed that it it would take 3-5 days for the refund to show on my credit card account. It is now November 19th and there is still no evidence that he has refunded me the money. It should also be noted that the carpet stains that he was hired to remove are faded, but still visible. Desired Outcome/Settlement Desired Settlement: Billing Adjustment None Provided From the Consumer on Tuesday, November 21, 2023: All I received was an email receipt. I have attached 3 screen shots of that email to get everything in. I have also included the November 14th text message where I asked the company about the refund that was promised to me on November 7th. The company's response was that it would take 3-5 days to show up on my credit card statement. It is November 29th and I have still not received a refund. Therefore, the company LIED when it claimed that a refund had already been processed. Since this is my second review and one star rating, it is also apparent that this company just deletes bad ratings and reviews to maintain a good rating. Above is what has been sent to the BBB."

"I had Mike come and clean my carpets in my home and he was great. I couldn’t be home upon his arrival and he was able to come in snd get everything done before I got home. He gave a great price snd everything looks amazing. He was incredibly professional. He also gave great advice for regular cleaning at home myself. Would 1000% reccomend!"

"We hired Mike for tile cleaning throughout the entire house and was impressed by his kindness, professionalism, and quality of work. Thank you again!"

"Mike did a fantastic job of cleaning our shower and making it look like new. He took his time to make sure that everything was completely cleaned and we were satisfied with the work. He's a very easygoing guy and very knowledgeable. I would highly recommend Mike for any cleaning services"

"Mike did grout cleaning for my rental property. He did an absolute great work. The grout in the kitchen was specially black and disgusting, He left it really nice and clean. He was also very helpful and nice. Thanks Mike! I will deffinitelly keep you as my go to floor cleaning provider for the future."