CVS

"Never had an issue until now. Find another Pharmacy if you want to get your kids medicine."

"The pharmacy manager, Lori Delikat, is the best! She always fights for me in dealing with doctors and insurance companies."

"The Pharmacy Attendant was a little course as if she was having a terrible day and wanted to get rid of me. As I approached the service desk, her tone was uninviting as she stated the generic welcome. With an expression as if she didn’t want to be there, she asked what was my info. When I informed her I was inquiring about 4 medications she didn’t even let me finish my inquiry and said there were only two. When I attempted to inform her of the other two she cut me off and said there were only two as I calmly completed my interrupted sentence she stated that I needed to step over with her to the consultant window and pull it up. She then stated it will take an hour. I thanked her and left. All throughout I believed she felt she was doing her job. Technically, she was. I also know that certain customers can really be challenging and that being in a retail setting can also play a part. This was from far from the case in my scenario. Her customer service was a 3 out of 10. I don’t blame her. I am an assistant director and if my staff is treating clients (patients) in that manner, I see it as a reflection on how she is valued as an employee. Whether this be the situation or not. I wouldn’t have her attend any client in the state she was conducting herself or her facial expression. For the record, this has happened not only to myself. It has happened to my wife as well and for that reason I plan on transitioning to another pharmacy other than CVS. I sure do hope the staffing dynamics improve in your facility."

"I go here very often, it’s always clean and the staff are usually kind & professional. This store often have the “sales” and “deals” up front which are nice too. Good neighborhood CVS"

"Apparently I should have read the reviews 1st. Went to CVS to pick up scripts. 1st time they told me my Dr. sent script to mail order. I call my Dr. to have it sent to CVS and they inform me that they sent it to the pharmacy NOT mail order. Back to CVS I go. This time they tell me it's on HOLD. I ask why? She has to go to ANOTHER terminal to see why. She comes back and says Out of Stock. How can it be out of stock? Especially since they've had the script for 3 weeks? Attendant says they have a backlog of scripts waiting ahead of mine. After 3 weeks? So I tell them to transfer scripts to Publix to which I am told they can't. Ok. I call my Dr. and she sends it to Publix and I pick my medications same day. Clearly this pharmacy is severely mismanaged. From wasting my time tracking down prescriptions they were already in possession of, to failing to fill prescription or notifying customer of aleged delays, unpleasant staff and excuses. CVS no one is buying the supply chain excuse anymore. You need to find solutions not excuses."