Guardian Pools

"We had Guardian Pools do our pool service for about 16 months. They had a problem with an employee (that seemed to be doing a good job for us.) In any case, we discontinued the service agreement with them on January 17th, before the January charges were due. They assured me that we would not be charged going forward. They ignored that service termination request and charged my credit card on January 20th. I called them multiple times to get the credit. They agreed that they would issue the credit but that never happened. I finally had to dispute the charge with my credit card. The owner, David, called us and makes claims about how he is dedicated to being a customer service guy. Our experience is that these claims are hollow and that he likes talking about his excellent service more than he likes delivering excellent customer service."

"Too bad 1-star is the lowest rating because it’s too high for this company. Without a doubt, the worst company of any type that I’ve done business with. Paid for start-up service after my pool was resurfaced with Diamond Brite Onyx. They told me how important it was to have proper service twice a week for the first 3 weeks. Well into the 3rd week now and they have been here twice in total. Contacted David Frederick and asked why they weren’t coming out. He responded “someone will be there today”. No apology or explanation. Nobody has come. Then they had the nerve to charge my credit card for the weekly service that was to begin after the 3 weeks of twice-weekly service (they’ve come 2 out of the 6 visits I already paid for, which I was told were so important). I had to get another pool service and still have not heard from Guardian or David Fredericks. Shameful!!!!!!!"

"We paid monthly and they come whenever. They skip weeks and when i try to call the man that answered was rude. This is marie marc"

"I was with guardian pools for about 17 months. They were inconsistent with their service for months. Some weeks they wouldn’t show up at all. Some weeks the pool would start turning green 2 days after they serviced it. I finally got fed up and canceled their service. I requested a refund for the month they didn’t show up for service. They verbalized they would provide a refund. One month later not only have they not given me my refund, they charged me for another month of service that they haven’t provided! I signed up for a pool service to save my family time and peace of mind. This company has done everything but that!"

"Where to start with this company, I called the company to get my pool cleaned they scheduled an appointment for a Saturday which they never showed up for, after that I called them to inform them they never showed up to clean the pool and they rescheduled again for another date but never showed up to that appointment either. At this point I was very upset and did not want their business. I requested a refund which they said was going to take 2-3 business day to get my refund. As of today almost 2 weeks later I have not received my refund. DO NOT USE THIS POOL COMPANY THEY ARE VERY UNPROFESSIONAL AND DO NOT KEEP THEIR WORD OR COMMITMENTS!!!"