Chappy's Pool Store

"I recently had my pool resurfaced, replaced the skimmer, and now we're adding a heater. I ended up not using Chappy's for any of these because of the ridiculously high quote I was provided. Before moving forward with any of this, I got my first quote from Chappy's. When their guy came out, he went on about all the issues with the pool and how much effort the resurfacing would be, even stressed how bad a crack in the pool was. Something didn't feel right about this quote, as it was over $4k higher than any range I'd previously heard, so I got 5 other quotes. I felt the need to write this review just to stress to others how important it is to get multiple quotes and not to just accept the first one you receive. What was odd is that most of the other quotes came in around the same price, significantly cheaper. NONE of the other quotes stressed how many repairs my pool needed. Every other company insisted the "crack" was just cosmetic. They were all correct. I've had the work done and the surface was peeled and there was no major crack, it was simply cosmetic. Chappy's was trying to gouge me to fix something that was a complete non-issue. After shopping around, I didn't feel comfortable accepting the lowest quote and Chappy's was certainly way too high and inflated, so I went with one somewhere in the middle, then got finish and tile upgrades. So in the end, I got much more expensive tile, a dyed finish (which adds significant cost), AND I still saved thousands of dollars. The pool is already resurfaced at this point and looks amazing. I was planning to have whoever resurfaced add the heater, so that will be done next. Another thing that bothered me is how the guy who came out to give me the quote had nothing good to say about my pool guy, which is exactly who referred me to Chappy's."

"Have purchased parts for Hayward pump and return system twice now. Both emergency stoppages, that I figured would require apecial order parts. Chappy's had parts in stock both times and with very competitive pricing. I'm used to going into pool supply stores and seeing in stock parts at an almost 100% markup. This is not the case at Chappy's. Honest business, that won't sell you parts you don't need."

"The service, knowledge and expertise of Eric and his staff is unsurpassed. They consistently go above and beyond to help make sure your pool is ready to be enjoyed. From telling you exactly what chemicals you need to add or not add, to walking the chlorine and putting it in the car for you. They cover it all."

"I have been going to Chappys now for about 6 years. Ever since I purchased my house and begun to take care of my pool myself. Everyone is always friendly and very helpful. I always feel like they are honest and true. I bring my water sample and I am at their mercy. What they tell me to purchase I do. Quite often they tell me the pool is fine, just put 3-4 cups of acid. I have never once felt like I am being upsold on anything. Recently had an issue with a green pool and the owner himself helped me out greatly! I will always use this pool store and I recommend you do as well!!"

"I really can't recommend this place enough! Chappy and his people are amazing. I'm a new pool owner and had no idea what I was doing. A friend recommended them, so I came and asked for a breakdown of what to do. They were more than happy to spend time with me explaining everything and answering all of my questions. I've gone there several times for various needed items, and everytime was and continues to be a pleasure. They come right out and always have everything in stock. The prices are reasonable too. Just this past weekend, I didn't have any pressure. After unsuccessfully trying some things I saw on YouTube, I called them. I told them I probably need a new pump. Chappy wasn't so sure. He gave me instructions to do somethings, but it still didn't have pressure. He then sent a Richy (he's freaking awesome) to check it after I broke a bolt on the pump (not his fault, btw). I thought he was coming out to give me a quote for a new pump, instead, he fixed the problem! That's when you know you can trust a business and a person. I'm really glad I found Chappy's pool store. I know you'll enjoy doing business with him and his people. You won't regret it!!"