Rosmel Pools

"Rosmel Pools built my family and I a beautiful pool, cannot wait for the summertime! Zulein, our sales rep was super attentive, and the staff Lily and Liz were always cooperative. All through permits and construction, we never had any troubles. 10/10. Would 100% recommend."

"Overall we had a great experience building our family pool with Rosmel. Very professional and reliable. From the the first point of contact Zulein the sales rep, Pepe the site manager and Lizette the construction coordinator. Lizette was always very thorough in her communication, and there was always someone from Rosmel making sure the process continued to run smooth. Thank you Rosmel for bringing our dream pool to live!"

"Rosmel was a nightmare. I do not recomend them at all. 1. They are unresponsive. If they'd kept me abreast of the delays I would have been understanding. Bur, not answering emails is a huge problem. My pool was supposed to be ready by Aug 2021 (taking into account all the delays due to global supply chain problems). My pool was officially finished may 23 2022. Took over 1 year. The heater which I paid for, came broken with a literal hole on it. They had the nerve to say it was not on them since it came from Jandy, a vendor. They blamed it on their vendor. I did not contract with a vendor. I contracted with Rosmel. I'm not sure who is more shady Pepe (the GC) or Marcos (the owner). They both talk bad about each other and blame one another. The bottom line is they ended up refunding the cost of the heater and then coming and taking out the broken heater. They brought 4 men and tried to cut all the electric lines and take the cement, not to mention trying to threaten us with the warranry. It is the most unprofessional shady business I've ever dealt with. Beware!"

"Rosmel Pools did a high quality job renovating our pool and deck. The work was done in a timely manner and they were always available to answer our questions. We didn’t have a problem with any of the permits. Luz was excellent keeping us informed about upcoming inspections and next steps during the whole process through weekly emails and phone calls. They are very knowledgeable and professional. Their work exceeded our expectations and we are enjoying our renovated backyard. I highly recommend this company."

"Rosmel Pool did an excellent job building the pool in my backyard, yes,they deserve 5 stars or more for sure.The process was very easy,the salesperson Roberto came home and gave us the estimate,we have had another 6 estimates from other companies and we decided go with Rosmel Pool(not the cheapest one,not the more expensive,just reasonable and competitive price,plus a lot of reference we had from friends about this company)the drawings with the architect/City Permit process took a few weeks and after completion of the legal process for opening the pool city permit they started with the demolition of my Patio concrete deck and dug the hole same day,my pool is a L-shape(30x11x17) with spa included,6 therapy jets blowers,color LED lights, saltwater chlorinator plus travertine deck.Pepe was our first period supervisor, always paying attention to all the details, thank you Pepe for your work, in the second construction period Boris was our supervisor, we want to Thank Boris a lot, very knowledge about the construction process, extremely polite and 5 stars in Customer Service, Boris always heard us as well as Marcos the owner whom we never met but we did talk by phone, very nice and always paying attention the us the clients, thank you Boris and Marcos. We want to express our gratitude to Luz, I called her "the brain of the office", she knows every single step of your pool process, Luz always talks to you, if busy at the moment of your call she will return your all asap and she always takes action of your concern/question, thank you Luz. The workers in the field are extremely skilled and carefully, they even placed a cover all around a white PVC fence I have very close to the pool construction area for protecting the fence from dirt, they workers always clean the job site at the end of the day without leaving and mess behind and properly place the safety barrier around the pool at the end of each work day. Thanks a lot to Jorge, Alberto and son, they did a great job in my pool placing the coping and tiles, great and high quality job, thank you a lot. The construction process last 8 weeks...yes...in 8 weeks my family was already swimming in the pool. My backyard entrance is kind of small so they had to take in and out all the equipment without damaging my property. We passed all the City Inspections and Rosmel Pool is now in the process of closing my Pool Open Permit. Rosmel Pool provided my first month startup maintenance (included in our contract) and even they dropped a lot of sacs of salt for starting the saltwater at the end of the 4th week, they said the salt will be poured at the end of the 4th week for avoiding damage to the pool plaster, they even brought me for free a pool pole, brush and pool net, as a courtesy, I will attach pictures of our pool done. We as a family highly recommend this pool contractor for any pool project, very skilled workers, never let you down, they always talk to you,very attentive to every detail, bringing the pool construction supplies without stopping. Im usually a person who doesn't write many reviews but in this case not only me but the hole family felt we need to tell everyone our great/excellent/outstanding experience with this contractor because a pool is a big project for any homeowner and for sure stressful but Rosmel Pool made this project came true from a dream in a blink of an eye and never was a nightmare. We want to thank too all the office's staff: Doris, Lilly and another gentleman that I spoke to but not remember his name. Thank you Rosmel Pool for all the job done in my backyard...this words are very well deserved and that's why we do it, thank you again, from Mario Gomez & family."