Patticakes at Tioga

"Good selection of beverages. The red velvet cupcake is delicious. The kids enjoy the different varieties of ice cream. Great customer service. Restrooms and dining areas are clean."

"I used to love this place. Until this morning (2/19) when I come in and ordered an iced caramel latte. It tasted burnt and I did not want to complain so my friend simply went up to ask them to put more flavor into it. It still did not taste good and considering I paid money for it, I wanted to enjoy my coffee. I went up to the counter very politely to ask for a different coffee and was asked why. I said it tasted burnt and would like to try another coffee. The first worker walked away with an attitude, which even my friend had noticed. Another worker came up to charge me for the difference of the coffee, which I was fine with. I asked for the first workers name and was once again asked why I needed it. I told him that he had attitude and simply wanted to know. The worker told me no, and that I didn't need that information. At that point I get frustrated and the worker goes on about how legally he doesn't need to give me that information. At that point I am upset because I asked nicely for a new coffee just to get attitude and told no for their names. I bring up knowing the manager Dave, and he says he cannot find my previous order and does not charge me. I walk away to tell my friend very loudly how upset I was and started to write a review. In the middle of writing the review, the worker who had told me no for their names had come up to apologize. He tells me he is the shift lead and that we got off on the wrong foot. I appreciated this. UNTIL he told me that the other employee was very nice and that I may have been the one with the attitude. In the end, he does tell me both of their names, which made no sense to his statement before saying that legally he didn't have to tell me. As a shift lead, he is 100% wrong to say that and as the saying goes, the customer is always right. Especially one like me who asked very nicely and was even willing to pay the difference for a coffee they gave me that tasted awful. As a side note, my friend who was with me is a barista and also acknowledges how horrible that interaction went and the unprofessional way these 2 young men acted. I hope they do better, because I enjoyed going to patticakes but I do not know if I will be back."

"We stopped in for coffee and a snack while visiting family in the area. The location is perfect as they are in the middle of several businesses and restaurants. They have indoor and outdoor seating. It was a nice day so we set outdoor. We ordered the House Coffee and the Coffee Cake. The coffee was nice and hot and perfectly brewed. The Coffee cake was delicious, full of flavor and moist. The staff was friendly and very helpful."

"Sorry to say I’ve been everywhere in tioga but this place. Really great atmosphere and the coffee and food is outstanding. The service was good and the seating is comfortable. The bagels are soft even toasted with cream cheese is perfect. The bacon is cooked perfectly and the scrambled eggs with cheddar cheese is delicious. The Con Leche is triple shot and the foamy topping compliments the coffee. If your in the neighborhood stop in for a great relaxing treat. Oh yeah the donuts and muffins are fresh in the display case……so not fair. I’ll be back for that. Lol"