Havertys Furniture

"Our salesman. Bill, was very knowledgeable and answered all our questions. We love the look and quality of the leather reclining sofa and chair."

"Our experience at Haverty's was very good. The assistance and suggestions that were given by Bill, all while giving us the space to browse on our own, was great. There was no unwanted high sales pressure and we appreciated that."

"The service was amazing. My sales guy was John however there were two other ladies who were very helpful . I felt hard and the team had a lot of patience with my family and I."

"Amazing location for furniture shopping!! Thank you very much Jessica and Laura for helping us find the best furnitures we were looking for for our family room. The designing and showing what look great or not was amazing!!! Also Jessica is amazing when it comes to patiently find the right product for customers!! Everyone here at this location are also nice."

"I recently visited Haverty's furniture store and had a mixed experience with both positive and negative aspects. On the positive side, I was greeted by an exceptionally talented salesman who provided outstanding assistance in selecting the best furniture pieces for my needs. The delivery process was also commendable, with the delivery personnel being amazing. However, my satisfaction was significantly dampened by the inconsistent shades of gray in the three-piece TV stand set I purchased. Despite attempts to rectify the issue through customer service, the lack of response left me disappointed. Let's start with the positive aspects of my experience. Upon entering the store, I was promptly greeted by a knowledgeable and attentive salesman. His exceptional attitude and expertise made the furniture selection process enjoyable. He invested over an hour of his time to assist me in choosing the best pieces for my living room, which I truly appreciated. His commitment to customer satisfaction and product knowledge was evident throughout our interaction. Furthermore, the delivery service provided by Haverty's was impressive. The delivery personnel were professional, efficient, and accommodating. They handled the transportation and assembly of the furniture with care and ensured that everything was in place before leaving. Their dedication to providing excellent service was evident, and I was pleased with the overall delivery experience. However, the main issue arose when I discovered that the three pieces of the TV stand set did not match in terms of shade. Despite my initial excitement about the purchase, the inconsistent shades of gray among the pieces were a significant disappointment. After contacting customer service to address the issue, I was met with an initial response. They arranged for a replacement delivery the next day, but unfortunately, the left side piece was yet again another shade of gray, not matching the center or the first replacement. This inconsistency has resulted in a three-piece living room set where one piece stands out due to its noticeably different shade of gray. What further frustrated me was the lack of response from customer service when I reached out to address the issue. Being ignored after expressing my concerns left me feeling disregarded as a customer. The lack of resolution to rectify the inconsistent shades has resulted in a suboptimal situation for me, especially considering the substantial investment I made. In conclusion, my experience with Haverty's furniture store warrants a three-star rating. While the assistance from the talented salesman and the commendable delivery service were positive aspects, the inconsistent shades of gray in the three-piece TV stand set and the subsequent lack of response from customer service left me disappointed. Investing in a living room set with mismatched shades was not the enjoyable experience I had hoped for. I hope that Haverty's takes customer feedback seriously and addresses issues promptly to ensure a more satisfactory experience for future customers."