Ashley Store

"We had an awesome experience at Ashley Furniture and purchased a set of new recliners! Courtenay did an amazing job with our sale and had great customer service."

"Came in to find a new bedroom set and had the pleasure to work with Courtney and his manager Chelsea. They had some greats items and a huge selection to see. A few things they had on display were discontinued and I wanted them. I got them at a 30% discount. Added delivery and set up. So we are set up and won't have to do a thing."

"I want to express my frustration with a recent experience at a furniture store. Initially, I was very pleased with the service, especially with the help provided by Courtenay in selecting our nightstands, for which I had initially given a five-star rating. However, when one of the nightstands was delivered in poor condition, the situation quickly soured. Despite promptly calling the store to address the issue, their response was far from satisfactory. They promised to send someone to fix it, but failed to show up not once, but twice. This lack of follow-through was not only inconvenient but also disrespectful, as we were left waiting all day without any specific time frame. To make matters worse, when we requested a refund due to the unsatisfactory service and the faulty product, we were bluntly told about their ‘no refund’ policy. It’s incredibly frustrating and disappointing to receive a defective product and then have to repeatedly chase the store for a solution, only to be met with such unhelpful and rigid policies. This experience has significantly marred my view of their customer service."

"What a great experience we had at the Ashley Furniture Store! It was our first time visiting Ashley and we were warmly welcomed by Jordan. We were looking to get a new dining set and had specific requirements. John came over and was an excellent help- he listened to what we wanted and directed us toward possibilities, giving us space and time without hovering. He then found our perfect set in the color and style we wanted in the warehouse which he ordered for us! So easy and accommodating! A beautiful store with awesome employees!! Highly recommend!"

"They delivered the wrong chair, customer service has been horrible with attempting to get the right chair to match the set. Delivery drivers took pictures, we were asked to submit pictures and here we are over 12days with no replacement after we were told 72hrs the chair would be replaced. Corporate has been of no assistance playing the blame game stating submissions were made to the wrong department. Called the GNV store - Managers don’t answer (Jordan) , just have sales associates (Katrina) saying they’ve submitted request for the manager. Chi at the Ashely customer care center continued to call my husband and I by the wrong names, Melissa his corporate supervisor was supposedly on the line but we were never transferred to her to speak with her. Save yourself the headache from shopping from this place, they do not take ownership for their mistakes. Worst customer service!"