Ashley Store

"Shopping for a new bedroom set for our son was quick and easy. Hannah, our salesperson did a great job getting information about the set and processed the transaction in a timely manner. Great experience!"

"This was not a very good experience. 1st person that met us at the front of the store said he was not a salesperson. He said he would find one for us. Yet, he kept helping us while we looked for a couple of chairs we may want to purchase. Then he disappeared, and no other person tried to help us. So we left. We went to another furniture store and found nothing we wanted. So we ate lunch and returned to Ashley. We were met at the front if the store and were helped in selecting two chairs. The salesman told us he was new. We picked two chairs. Our total bill would be more than $1,000 dollars. As we looked at the contract, we noticed that my name was wrong as well as our address. We had them correct at errors and paid. Delivery was great and sooner than expected. That is the only reason Ashley gets 2 stars instead of one."

"Pleasant experience shopping today. We were assisted by both Michael and Orlando. Both sales reps were very helpful. Michael showed us where the sofa sleepers were and how they worked. He made sure we opened and closed them to see how easy it was. He then gave us space to wonder around and look. He made himself available when we needed him. Orlando assisted with the final paperwork and purchase. He was able to pick up right where Michael left off."

"I purchased a sofa from Ashley back in November. I had it delivered and there was one issue which they took care of then we had noticed all the cushions on the sofa were different sizes. Please keep in mind I purchased the extra warranty. I called the store and they sent out a tech who responded by saying oh just keep turning the cushions. That certainly was not the correct response. I called the store numerous times speaking to several different people and just kept getting no where. I then received an email saying my case was closed. Of course at this time I was furious. I even called the store to speak with the Mgr who of course wouldn't get on the phone and suggested I call corporate except you can't reach corporate. You get a third world country who can't help unless you ordered on line. I finally reached one of the stores cs reps who's name is April. Finally I reached someone who was willing to listen and help. After numerous calls over weeks time and forwarding several pics of the defective cushions April took matters into her own hands and sent an email to the escalation depth and explained the situation. I then received a call from that department who said I should have never been told they wouldn't do anything about the defective cushions. I am now waiting on an email letting me know when the new ones will ship. The reason I am writing this review is to commend April on a job well done. Had it not been for April I would have contacted the BBB which I am sure Ashley corporate would not have appreciated. Once again Thank you April. Ashley furniture is very lucky to have you at a time when it is extremely hard to find good help. I hope Corporate is able to see this review!"

"Orlando provided excellent customer service. He attentively greeted me as soon as I came into the store. He assisted me with my purchase in a timely and efficient manner. I arrived to Ashley Furniture after going to a different furniture store. I must say the difference in customer service and professionalism is night and day. Two thumbs up. Aileen was very helpful as well. I truly appreciate the team at Ashley Furniture."