Dunkin'

"I have been coming to this particular DD location for a while now and it looks like they changed management because the service is terrible, the attitudes are just disrespectful and the coffee is awful. What happened? The coffee tastes awful and it was better than Starbucks but now I guess I need to return to Starbucks for decent coffee. I ordered a bagel and there was stuff that should not be in the cream cheese and when I spoke to the manager who was there, Theresa, she told me come the next day and we will redo your coffee and bagel. Well I returned because I wanted to see if they could redeem themselves and what a disappointment, the coffee tastes like there was no coffee, it was hot water and my bagel was made burnt, again! Really, What is going on with this location? Whatever changed it, please change it back! Also, please let the staff know, we can respect this may not be your long aspirations to work there but you choose to work there, at least put a smile on your face, especially when the customer has one on. Lost customer."

"Stopped in this morning for a cup of hot coffee a blueberry muffin and check if they had any new cups. The coffee was excellent, but the Blueberry muffin wasn't cooked all the way! I called the store to let them know what I received and was basically called a liar by the employee that answered the phone. I stated that it was totally gummy on the inside . She stated I just popped open one here now and it's completely cooked. I stated I can't attest to what you have there now compared to what I have in front of me at this moment. I can only state to you that this one is not completely cooked. She then stated before I could even finish speaking, well that would be odd because these are cooked . I stated I came through your drive thru at 6:20 am and I'm telling you it's not cooked.She stated well we cook all of them at the same time. I stated ok I'm not going to argue with you I just won't frequent you establishment again to avoid this type of issue. She put someone else on the phone . She said hello in a loud voice. I just stated have a great day, stay safe and hung up. In general the call was to let them know that it wasn't completely cooked. I can only say don't group all people together assuming they want something free because they complain when something isn't prepared correctly. Just be courteous enough to listen before you judge. Be kinder The four stars for service was for the young lady at the window in the drive thru , she was great."

"New here in the US and I can say almost every store I've been to, customer service is very commendable; well except this one. I wouldn't say they were busy coz there was only us inside (and another employee probably on a break or out of shift) and 2 cars driving through. We waited for a while before a staff stood in the cashier and just eyed us up. She looks unhappy to take on a customer. No greeting just waiting for us to take our order."

"Jess was my server this morning. I absolutely loved her attitude. She greeted me with kindness. The place was spotless as usual I've never seen a Dunkin donuts that wasn't. I just want to thank you Jess for making my morning a little bit more special. And thanks for the great donuts and the great coffee"