The Grand Resort and Spa

"The Spa at the Grand Resort is exceptional. I had an exfoliating pedicure with Paula and a swedish massage with Robert. Each was thoroughly relaxing and professionally executed. I highly recommend each of these individuals and services. Looking forward to my next appointment. John Faulkner, Greensboro, NC"

"I recently visited a friend who was staying here for a month and it's really a nice place to stay. Friendly staff friendly guests and very nice grounds."

"did the massage and day pass this time around, now fully integrated into a four complex bonanza with multiple pools that provide respite from this windy day.."

"I have stayed at this property multiple times over the last ten years or so. This last visit will be my last time. I'll start with the positives. The location is still great being near the beach. Overall, the property staff are very focused on keeping the grounds clean and are all courteous. The spa is great and Robert is a fantastic masseur. On to the negatives. I booked four nights in early November and got a rate of $260 per night. A few weeks ago, I learned that I could extend my stay an extra night with no work conflicts. I called the hotel and asked if I could add one additional night to my stay in a room that wouldn't require moving. They told me that for the fourth night, I would need to pay $450! I don't understand why as a repeat customer and someone who had already booked four nights, they couldn't just honor the rate I was offered initially. Well they couldn't/didn't. Fine. I was supposed to check out Monday, 1/8 so on Sunday I inquired if I could arrange a late check-out. I was told no because someone was checking into my room later on Sunday. What? I am staying through to Monday. Well after researching, the front desk attendant said it appeared I was checking out Sunday. I blew a bit of a gasket, there, and then he realized no, I am staying one extra night. BUT, I needed to check out, first, and then check back in......for the same room! And had I not gone to the front desk to ask about a late checkout Monday, how would I have known that I needed to do this? No one told me at check-in. This place is far from a grand resort. Breakfast is ridiculous. For $450 per night, you can literally stay at the Hilton or Conrad and have a full-service 4-star hotel with all the amenities that goes with it. I am gluten intolerant and the only options at their breakfast is a hardboiled egg, a banana, or a yogurt. I might as well have breakfast at 7-Eleven. When I checked in, no one offered to help shlep my bags two building away on the second floor. The only reason people should stay here is if the only important factor in choosing your accommodations is to be naked and sit in a hot tub. The gyms they advertise as being on site have had the same equipment for decades."

"The place itself is cool and if you want to be left alone and just relax in peace you can absolutely do that. The staff is super nice, attentive and do not get in your way while relaxing or make you feel uncomfortable. Its clothing optional on the first floor and it's super lax and open. They have multiple pools and hot tubs to choose from and lil -paths to walk. Its 4 resort combines into one now so there is a lot to see while you walk around and options as far as where to hang or relax and be social. Happy hour is cool and kind of cliquey. While the location has no say so on who visits I will say as a person of color it's not the most diverse or welcoming to black and brown people. I went with a friend who has gone before and even they were taken a back by how uncomfortable we were made to feel at times. This is anything the resort did so much as just the type of guests who were there. This isn't not dig at the resort they were totally nice, respectful and welcoming. That was my first time visiting FTL and while I enjoyed my personal time at the resort I have no desire to return back to that kind of setting or crowd. If you are dark complexion and cool with being ignored or passive aggressively talked about you will enjoy this place. I did meet some nice people while there but go figure they were all from the NYC area. Would I recommend this place to other people, no. While the idea is cool the lack of diversity and the kind of crowd that attracts inadvertently made it clear this resort isn't for everyone. I enjoyed my time there but I walked away feeling like its a place that doesn't really cater or advertise to people of color. Its uber white and comes with everything that entails with. This is just my personal experience and the interpretation I walked away with.The resort itself was cool and I was in the pool as much as possible but I guess the make up of guests didn't make for the best experience while there. So be mindful it can give you very much high school cafeteria tea at times."