Palm Beach Historic Inn

"I do reviews as they pop on my phone. I only give honest feedback as it helps others. Unfortunately, in this case, it happened before I left this property. My feedback on the hotel includes: 1. Location. Absolutely awesome. 2. Room. Clean but has in-window air-conditioning which is ridiculously loud. Also, no light in the closet that makes it hard to see your clothes. The rooms are also up the steepest of steep staircases (no elevator). 3. Service. This is the main problem and why I would not go back to this property. First, we were in our room when we heard the door open and found that another couple had opened our door thinking it was their room. That is a safety concern. Second, they only give you one key. I asked the manager another key and she said it would be $2. I have stayed in many hotels and I've never heard of such a charge. I asked if she could just charge me if I don't return the key and she said no. These two items about the Service were the basis for my original 3 rating on service. However, the manager (Priscilla?) apparently read my review and proceeded to harass me and my wife during the remainder of our stay to take it down. She made it incredibly uncomfortable and stressful where we contemplated moving to another hotel. We were very busy and decided we'd just tough it out another day. We came back the last night after a late dinner to find our room locked. No staff is onsite after 7pm or 8pm. I called a hotline number and the operator directed me to get a key from under the front desk phone. I was shocked to discover this was the master key, meaning I could opem every door in the hotel. Again, another absurd safety problem that is probably against some type of code. When we got into the room, strangely, our internet and TV did not work. We left early the next morning. I received a call while in a business meeting later that day and, sure enough, it was Priscilla the GM. I told her I couldn't talk right now but could speak with her later. She then became angry and demanded I speak with her at that time. She was very aggressive and I had to hang up. In the strange response she wrote on the Google review she said they upgrades us, etc., and didn't deserve the review. There was no upgrade or it was done without our knowledge. I felt bad leaving a three for service as I didn't want it to impact the people who cleaned the room. They did a great job and left us very nice notes everyday. Did the GM lock us out of the room and cut off our internet and TV intentionally? I can't say for certain. The safety issue and especially the harassment by the GM for me is absolutely intolerable. This is why I updated my review on service to a 1."

"Great little hotel in the middle of Palm Beach. Easy to walk or ride anywhere in town. Staff very friendly. Open snack bar was a real surprise. A++"

"The hotel staff here goes above and beyond for their guests. The water was cold in the shower and they fixed it within minutes. I've stayed at Ritz Carlton’s / The Breakers, and haven't had staff respond as fast as The Historic Inn did with our situation. 10/10 It is always great to go to Botuquie. With bigger hotels, you're just a number…"

"This hotel was the best! My girlfriend and I really enjoyed our stay. The amenities, service, and cleanliness were unrivaled. Great coffee and snacks. We visited the beach two blocks away with quality complimentary beach towels and chairs. The gym is fantastic. Thank you to Nikki for making our stay perfect!"

"We really enjoyed our stay in the Inn. Location is superb - close to restaurants, shops and the beach - so pretty much everything is walkable. Priscila and her team made a great job. The complimentary snacks & drinks are an amazing addition and it elevates the experience by quite a lot. There's also an ice machine and wine coolers, so we enjoyed a bottle of wine & a cigar on the patio after dinner - as it was a weekday it was very calm and an amazing place to hang out. Would definitely stay again! Thanks!"