Aaron's 1642 Douglas Avenue, Brewton, AL 36426

"On this past Friday I went to Aarons to purchase a TV. I put the down payment down and I wasn’t even asked if I wanted it new or used she gave me two prices the 55 was only 8 dollars more so I got that one. No one checked the TV at all so we were instructed to pull the door to pick it up. That’s what we did. One of the loaders put it in the back set of the car and closed the door and realized it wouldn’t fit…after he had already closed the door on it. Now we get home and open it the screws in it was not the right size and the screen was cracked. I called an talked to Caleb and he was rude to me too. I’m financing so it should not have been a problem and it was the first day I purchased it. I’m not sure on Aarons policies but I’m hoping the employees and management team is….if the policy is No tv transported in vehicles then it’s their fault. Not only that no one checked the tv. No only that the loader should know his job well enough to know that it wasn’t going to fit. They tried to blame us instead of fixing it and then coaching his crew on what not to do. Very poor customer service from the manager Caleb. My first interaction was pleasant but once I’ve finished me my mother and anyone I run into who is for me will not purchase another thing here!"

"Paid cash for a bed and it broke, be aware unless you finance they will not come out and fix. Caleb is rude told me they don’t do nothing for free, which I didn’t ask. They take your cash money and then treat you disrespectful. They will never get a dime of my money. Cheap furniture (bed broke)"

"Well overall a good place except just a few months after paying for a fridge that I chose to match my kitchen it went out at no fault of mine. They were able to bring me a "loaner" the same day after my husband had to help. Which was no problem that's just how we are, but was not the color I chose and several months go by and we had to continually call about with no straight answer. I was then told by them to come pick one out and when I did they tell me I can't upgrade and pay the difference on that upgrade but I wanted what I've paid for the one I had to go towards it, well I wasn't going to get another one just like the one I had for fear it do the same thing after I pay it off. Very unhappy about being stuck with one that is NOT what I chose."

"As soon as possible I'm gonna pay off my furniture. I just got a call from the man at the brewton office. I'm only a few days late...he ask me when I get paid I told him Friday he said to me so if you got paid Friday you don't have any money left over to make a payment....hold up you have gotten to personal to ask me that. It's none of your business if I have money left over....I have my account on autopay but don't know what happened to that and I'm not gonna give my card information again to place on auto pay. It's certain way to collect money...I do it all day at my job...this is not the way to talk to people. I hate this store and the people running. So unprofessional. it. Will never ever again rent from them or would tell someone else to with."

"The Brewton location is an awesome place to shop. I have been a customer for a few months and they have went above and beyond to accommodate me. They had forgot the ottoman for my sectional and the manager personally brought it to me when she got off work. They are awesome people and will definitely be doing business with them in the future."