K9 Adventures Trinity

"My dog cocoa was so happy when I picked her up. Looks like she had fun because she was so calm. Probably tired from all the playing. I picked her up 1 day earlier than I expected but she still looked nice and clean. I’m glad she doesn’t smell. I thought after I boarded her for 3.5 days she would stink but she didn’t. The prices are very reasonable. Very good experience overall."

"VERY DISAPPOINTED!!! This review is extremely difficult, but other Dog Parents deserve to hear this. We took our Golden to K9 Adventures for over 5 years. The last time she stayed there when we were out of town we received a call that her breathing wasn’t right. We rushed home to pick her up and took her to the Emergency Vet. Long story short, we had to say our goodbyes that evening. We always purchased the 20 visit daycare package for $400. We had only used 6 of the visits, so I requested a refund for the remaining 14 visits. I reached out multiple times. I received a message back that said our dog was truly an amazing pup and a part of our K9 Adventures family. Never answered my requests for a refund. I thought she meant more to them than that. Us too. I’m sorry, but that is no way to treat family!! We thought they truly cared. Apparently not. In the end we aren’t only heartbroken over the loss of our fur baby, but the lack of respect and good business practice from K9 Adventures!"

"I just picked up my dogs from K9 Adventures Trinity after staying there for the week. When we went to pick up our pups this AM my lab mix had a giant puncture wound on the top of his head that was still bleeding when we picked him up. Before the lady brought him out to us she gave my husband a warning that he had a big cut on his head and she put peroxide on it. When we asked what happened they said he ran into the fence… when clearly it’s a bit mark. apparently there is video footage but my husband asked for it and she said no and when I went back for it she was having trouble getting the video to “save”, I have asked twice with no resolution. It cost’s ALOT of money to board your dogs and to have my dog retuned to me like that is unacceptable in my eyes, a phone call or resolution would have been nice but I got nothing! Update- I called back the following morning stating I have yet to receive the video and the lady stated that she was going to send me the video but decided not too. They are hiding something at that place and I will never be back. This is exactly why they don’t let you come inside anymore to drop your dog off. No resolution was made other then being constantly lied too. Do not send your pets here !!"

"Beware of this boarding facility. I boarded my dog for a week and requested a bath and nail trimming. When I picked my dog up she had lacerations under her armpits and across her chest from wearing her harness the entire week. No one for a whole week looked at her skin, bathed or took that harness off her. Had the bath I requested been done, they would have seen the bleeding wounds on her skin. I called and spoke with owner to question why my dog was neglected and she stated they were changing their polices to ensure dogs don’t fight. No where on the website, paperwork I filled out, or on the signs on the door does it state this “policy”. Her harness was covered in dried blood when I removed it. I told her no animal should be treated this way. The owner offered a refund and to pay for the emergency vet bill but we have not yet seen any refund she promised and a month has passed. I will never again send my dog there. I’m heartbroken that my dog endured this neglect."

"We love bringing our pup here the staff is always so friendly and remember our pup's name and sends us pictures of him playing. Since we have been bringing him here his behavior has improved in every aspect. He gets so excited when we drop him off. He loves coming to play if we are busy and don't want to leave him alone all day."