Aéropostale

"Has a very rude short hair black woman as a sales person , twice now I entered that shop. ( and I am black myself) First time ,I asked for a fitting room and what she responded me was : “ whaaaaat?” With that rude tone. Today was she there again, with the same rudness. Not coming back there !!!"

"Black woman attending today 09/15 was terrible on costumer service!!! Asked if they have fitting rooms she said “is your firs time here?” Stupid how she treat clients"

"Hispanic woman working the counter 5/10 was kinda rude to me when I tried to return something. Didn’t acknowledge me just kinda rudley raised her voice at me when I didn’t know their policy on a return… the manager was respectful tho."

"I had the worse experience ever. Today, I came early in the morning when the store opens @10am for an exchange of pants for my son. There were 2 ladies, the older one that seems to be the manager or supervisor was so rude and disrespectful when she saw me coming into the store with a bag for exchange. She didn’t answer the greet, she wasn’t helpful and even mistreated me. She insulted me and talked bad words in Spanish. I understood everything because I also speak Spanish. Every customer should be treated with respect and courtesy. People like this shouldn’t be hired. She makes this place the worst in Boca Town Center."

"Terrible customer service and very rude to my mother and I. I went to pay upfront and my mother gave the cashier 100$ and the cashier was nice and explained to us that if you pay over the amount of 50$ you could use a bill anything higher than 50$, which is fine and all. The odd thing was I have been to Aeropostale before and even have an account on file with them and I always tend to pay cash most of the time and for this particular transaction they refused to accept our cash, because our original purchase was, 20$ and we had 100$ on us. The initial plan was to get rid of the cash because we prefer cards over cash and we didn't want a large bill/bills on us. This is very strange and odd for a retail store to do this, especially in a crowded mall, since we wanted to break our 100$ bill to begin with from the start. After that, a woman approached my mother and I to make out a description to identify the employee. She was a short-haired (Hispanic or African American) young adult girl with curly hair. I didn’t get a name since she didn’t have a name tag! I am not sure if she was the manager or not, but she had a terrible outlook on how to deal with a customer request and a mean, vulgar, cruel, attitude towards me. When I said I was confused about the policy, I didn’t understand and her response was “because you weren’t listening to me what’s so ever.” I sat there with my mouth shut because I was with my mother and didn’t want to start a scene. This employee should not have a job in retail because she can’t simply handle it at all. As a person who works in retail myself, I never treated any of my customers like this in any way shape or form. The only reason I made the purchase was because I have been looking for this one particular pair of shorts for awhile now. I will never give Aeropostale my business ever again and management/corporate should be notified and should look into this situation. I am extremely furious about what has occurred at my local mall today."