Apricot Lane Boutique - Winter Garden

"Want this store to be great as we need small businesses to thrive in small towns, such as downtown Winter Garden. However, when we tried to simply exchange a dress recently (9/20/23), we were turned away because we were a bit beyond their 14 day return policy. The store staff was completely unwilling to accommodate even an exchange. Dress was a gift and it was absolutely unworn, with all tags in tact. We weren’t asking for money back! Just wanted an exchange. They still have the same dress on their rack, so it’s not as if this was a discontinued item. We were a bit shocked. You’d expect kinder, more accommodating treatment from a local shop. Strict, inflexible and unnecessary rules like this “no exchanges” after 14 days are what can ruin a small business over time. We don’t plan to return any time soon. Enjoy the $60 donation to your store Apricot Lane Boutique."

"As far as clothing beautiful, the fit is so clean and does not need hemming. However, what I do think is rather distasteful and a 100% reason I won’t return, is the customer service. The girls in the front talk and whisper about the customers as they walk in. I asked for help and one turned away and the other barely acknowledged me. There were easily five other couples in the store and from a business stand point you could move all of that inventory rather quickly. You could even have return customers who aren’t locals but all I can think about Stephanie, is the smirks and laughs I got during my shopping “experience”, purchase and when I turned to walk out. Nice idea though maybe just become an e-boutique with such lack of customer care and service or maybe pay them less."

"Well it’s sad when a place with such good reviews fails to come through. My wife spent $400 with Apricot a few weeks ago and was excited for the clothes she purchased. She had several tops that require special care, but two of them didn’t survive that special care. We even discussed taking them to dry cleaners as she didn’t want to ruin these. But the tag said specifically not to dry clean. So…she follows the instructions on the tag….and BOTH shrink to half size. The others do fine, but these two do not. What??? Today we go back and she takes them in hoping to get some assistance. Not asking for money back. She loves these tops. But basically she was called a liar, she didn’t follow the instructions, and…well please “go pack sand.” Needless to say she was extremely frustrated. Basically called her a liar about how she washed these. We literally went back and forth about dry cleaning to ensure wouldn’t have an issue. But she did what was stated on the tag instead. And they shrunk. And now Apricot has lost a customer for life. It’s a nice shop with apparently fragile clothes, so buyer beware. I still am not sure how we could have done anything differently. But at least we have narrowed her shopping options down by one shop. So disappointed for my wife as she was excited to have found this shop….until today."

"Me and my mother in law came to this store during the farmers market for the first time . It was the best experience there and so many amazing employees that are super helpful and super nice ! My husband brought me to buy my baby shower gown that I fell in love with ! After having 5 boys and now finally expecting the girl it was only right to wear the beautiful dress ! I will definitely be back to purchase more ! The prices are great for the quality, customer service and items you are buying !"

"The owner and her employees are so amazing. Accidentally ruined my favorite romper from here and the lady who answered the phone helped me find the only one they had left in the store and is holding it for me until I can pick it up. They are so kind and their clothes are SO cute!! I attached two of the dresses I’ve purchased and loved (both on the left)."