Trulieve Cape Coral Dispensary

"So far from a 1/5 star review to now 4/5. The guy at the front who’s very tall has a bunch of trulieve pins on his shirt and sweet is always on top of things and seems to get everything situated perfectly. Check in is better before than a month ago so I’m excited to see this store really stay good. :)"

"The wait time at this place is absolutely ridiculous… I’ve waited up to an hour after checking in…. I’ve asked people to help set up my online account (something wrong in their system) and apparently, I may as well be asking them to link up satellites in space. I would think ONE employee would be able to help me with this, I can’t be the only person this has happened to. If I walk in and there’s more than 4 people in the waiting area I bail…that’s automatically going to be an hour… Every other place I been to in the Cape, you’re in and out in 15-20 minutes….."

"Wait times are disrespectfully long even for online orders. I have waited over a hour multiple times here. Why would online orders not take priority? Trulieve does not seem to care at all about this as this has been a problem at this location for a long time now. They clearly need more staff at this location. All other dispensaries in Cape offer far better service and there are many to choose from."

"Won't bore you with details, mainly because my issues have already been expressed by other reviewers, suffice to say, this location NEEDS MORE STAFFING. I live on the east coast in Fort Lauderdale and sometimes have had to wait, but nothing like this store. I left last night empty handed. I'm going to wait to get back home to pick up product. :("

"Was my 1st time visiting. I did a online order. I waited 20 minutes (after checking in online) once I got to my check out associate. He went to get my order. This took another 15 minutes as he stopped to talk to someone else. After finally coming back and going through my order there was an item missing. So of course back he goes to get that... When he finally gets to my total he says that's 256.00 that was with the sale price the non sale price was 391. Now AGAIN this is my 1st time here. ***1st time patients get 60%off. So I had to say "this is my 1st time here don't I get 60%off my 1st order?" He then says "oh you want to use that discount? " UM YEAH!? *AFTER 60% MY ORDER IS NOW 156.00. When you can only use this the 1st time why wouldn't you use it or be offered it?? So I gave the associate 2- 100.00 bills after again interacting with another customer. He hands me my bag and says"thanks" ?? Um don't I get some change back ? He then goes "oh yeah that would Have been a great tip" seriously a 43.00 tip? Very unprofessional. I've only been to a few dispensaries and the level of professionalism and the way they are run FAR EXCEED this place I felt like it was a bunch of high-school kids running the place. It literally took an hour to pick up a online order. I WILL NEVER GO BACK AND I SURELY WILL TELL MY FRIENDS AND ASSOCIATES TO AVOID AT ALL COST. SIMPLY A JOKE."