Gulf Coast Physician Partners

"No one answers the phone so I left detailed messages daily but they never returned my calls. After waiting over 3 weeks for a referral I was told I was calling the wrong number only to be handed a business card with that very same number I had been calling. The doctors are great but the admin side is a nightmare."

"I have been seeing doctors here for over 4 years and I have never had an issue or a Dr Larson is an understanding and compassionate man. I am very happy with the staff who are very friendly and understanding as well."

"They suddenly refuse to refill my diabetes medication that they prescribed to me earlier without a new office visit. I've explained that I cannot afford the cost for a visit right now and that I would just have to a stop taking my medication. They said they would check and call me back, but they never did. This feels very predatory. They are holding my health hostage to extort money by forcing me to make an appointment."

"I have been seeing Dr. Larson here for a few years after my former doctor retired during Covid. Dr Larson has been a great doctor to visit, and I feel as though he is incredbily knowledgable. He genuinely is one of the best doctors I’ve seen. That being said, his office staff has sharply declined in quality of service over the last few months. The office staff used to be incredibly friendly, welcoming, and efficent. If I had problems in the past, they were solved for me by his top-tier office staff. Now, however, the office staff’s quality has declined to the point of absolute medical negligence. I have a prescription that I take; that without it makes it functionally impossible to live a good quality life when I have an attack. Dr Larson reccommended this medication to me, and I have been thrilled to have it since then. Recently, my prescription ran out and I requested a refill over the phone. I visited my standard pharmacy, CVS, to see if they had it. No refill was ever sent. So I recontacted the doctor’s office for the refill. A week later - same story. Then, due to my job, I switched over to a medication service that delivers meds to your door. I called the doctor’s office, explained what happened, and requested they send it to the new company. Same thing - a week later and nothing. Naturally, I call back. The lady who answered the phone listened to my issue and stated “okay ill get it taken care of” and then hung up. Amazingly, a month later, NOTHING. So today I call the pharmacy and ask for an update. Would you be shocked to know that after 2 1/2 months now….still nothing. So, on my behalf, the rep at the pharmacy sends all the paperwork to the doctor’s office for them to fill out. (Mind you this is the 5th time Ive called the office in 2 1/2 months) So, I call the office and was basically ushered off the phone by the person who answered. I informed her of that the pharmacy has sent everything over that needs to be filed, and the exact verbiage that the pharmacy rep gave me. I was rushed off the phone and given zero confirmation for anything received or any action to be taken. This following week, if I am still without medication, I will unfortunately have to switch doctors. As much as I appreciate Doctor Larson, it is not only me that has been dealing with his awful staff recently. I know a fellow patient of his that has gone weeks without diabetes medication due to their refusal to process refills properly. This negligence is as reprehensible as it is unprofessional"

"Dr visit on July 17, 2023, I asked for a referral for colonoscopy screening. Dr. states if I don't hear back in 2 weeks call office. 2 weeks later I called the office lady says she'll leave message for Dr. I then called after 4 weeks and had to hear about how someone was filling in for someone else. It's been 6 weeks still no call. Called my insurance company and found a Dr in network that I don't need a referral for. There's just no excuse for this kind of incompetence when all that is needed is someone to pick up a phone."