Petco

"The groom was good but the nails weren’t properly trimmed. When I phoned to complain, I was told that « it has been 10 days and we are no longer responsible ». I find that comment unacceptable. My dog has been groomed many times before and the nails were never sharp, even after two months. Given the price of the groom ($90+ and $10 tip), I will no longer be using your services."

"Fantastic pet store; well managed! They have a great variety of pets and accessories Matt did a wonderful job assisting us while simultaneously running the store. He was knowledgeable and patient helping us pick out a hamster and supplies."

"I was at the petco at State Road. The staff was friendly and nice. Karen was my groomer. She was so caring and gentle. I did a review before, but I said Diane was my groomer, but its Karen. I would recommend Karen."

"On 10/11/23 I took my pet in for grooming and received the best service ever from the two females working today at 3:00! I also had an exchange I needed to do on a crate that I had purchased back in June well before I received my new pet Frenche not knowing how fast he would grow out of the size crate I had purchased. The associate handling my transaction was extremely professional and helpful by calling for manager assistance and was told yes over the phone that he could process the exchange and I pay the difference which was great. I selected the large size crate and once I reached the counter to process the transaction I was told the exchange could not be done due to being one month passed the return policy which I understand, however the small crate I wanted to exchange for the large and to pay the difference was new and in good condition, just too small for my pet. I ask for a manager and this is where the service went down hill after receiving such great service from the groomers and the cashier. The manager walked up, did not acknowledge until I said hello, she approached the cashier asking “what’s up” I in a nice manner and tone told her the situation and she just said “No can’t be done and walked away, I then ask if there was anyone else that she could call and again the answer was “No” This so call manager was not at all engaged with her customer, nor showed or had any desire to to save me to keep me coming back. I did leave my pet at the groomers because of their professionalism and I also went ahead and purchased the large size crate because of the cashiers professionalism I’ve been in retail management over 43 years between Macy’s and Home Depot running a multi million dollar business and have never seen managers behave the way I saw today."

"Ordered a 20lb bag of Kaytee Exact Large Parrot diet online and opened the box to a disgusting item filled with bugs. Bag has a Jan 31, 2024 expiration date so that wasn't the problem. How someone put this into a box to ship without noticing the bugs crawling all over it is beyond me."