Starbucks

"For the first time ever, I walked out and left without my coffee. The staff was so overwhelmed and they tried to be as positive as possible while trying to keep up with people yelling at them. There needs to be way more staff at this location during travel season. We went back almost an hour later and they still didn't have our order ready. An hour and 15 minutes later we received our order that clearly was made incorrectly. Honestly, Starbucks there needs to be a panic button for online ordering where if your employees are on a sinking ship they can save themselves!! I have never felt so bad for Starbucks employees in my life."

"I gave them a rather large order and they completed it fast and very efficiently. The staff was very nice and cracked a joke with me while I waited. Very nice for a seven minute stop to get a quick caffeine fix from a long drive home."

"They prioritize mobile orders and drive thru. I placed my order at 8:32am it's now 8:54am haven't gotten my order. Kept asking about my order was told "It's in queue" turns out the lady who took my order never even ringed it in. Very frustrating experience"

"This is by far the worst Starbucks I've ever been to, and that's not saying much the staff are so rude here and always mess up drinks, my dad ordered a white chocolate mocha and they burned the milk, it was so disgusting! I ordered the sweet cream cold brew and this one lady snapped at me that I have to ask for the cream on top of the drink! It literally comes on top of the drinks at other Starbucks locations I've been to, and I found the coffee to be acidic, the cream on top just looked gross. Either these people learn manners or get trained properly and professionally to make drinks and serve customers correctly, they act very dumbfounded here, my cold brew was also overflowing when they added the cream, another lady asked what was wrong with my drink, nothing was wrong with it, I just needed it wiped off from overflowing. It's sad this is the only Starbucks in this area and they have so many problems with getting orders made and they staff being nice to people. Not sure I'd come back here again, it's not like the drinks are cheap if you constantly mess up."

"Went to Marco Island on business and took a 2.5 mile walk a few times to this Starbucks. The place is super clean and the staff are well-trained and friendly. They really enjoyed their jobs and had some good vibe old school tunes going on while we had our breakfast. It was so nice to see the team having fun, singing and just enjoying what they were doing. The fun and engaged culture of this store is apparent and felt by the customers. They service was efficient and the food and drinks were great. Definitely worth the almost 5 mile round trip walk to the store just to experience the positive vibes. It is worth a stop when in Marco, you won't be disappointed."