West Marine

"There's an awesome woman who works there with glasses for the life of me I can't remember her name but she's awesome and if you need any kind of help she's all over it."

"Had a small issue when I was in the store. The manager Danny reach out to me and resolved my problem. Excellent Job!!! great customer service."

"This place has worn me out over the years. If not for the insane prices on some items, the lack of a personality under the roof is hard to deal with anymore. It's a marine store, but don't expect the staff to understand much more than the basics. Luckily Boat Owners Warehouse has opened in Sarasota and is pretty much what most West Marine's cannot live up to."

"The 2 stars are for the gal @ the front desk who at least tried to help. The 3 missing stars are because I went home without a solution. I admit I am new to boating. I had hoped going to a “premium” boat store would be of help. It wasn’t. I need to purchase a pair of 7’ rowing oars with matching oar locks. Boating 101 or so I thought. They had no 7’ wooden oars, so I was willing to settle for the 6’.6” aluminum oars they did have. The oar shafts OD was (35mm) ~1.37” and their smallest oar locks had a 2” ID. That left quite a gap. The oars come with and they sell oar sleeves to supposedly fill the gap, but they don’t fill it. I asked “What if any gap should there be? No answer. They sell clamp on oar locks but those can crush a hollow aluminum oar. So my two options were loose as a goose or tight as a vise. Where is the fits just right option? The clerk had zero workable ideas. The guy in the front office only added “I don’t row”. I’m sure they are both nice people but I’m at a loss to figure out how a store that only sells boat related items could know so little about such a basic boat need. Even large boats have dinghies and need oars don’t they? West Marine sunk from being my first choice, down to, never say never, last resort."

"I delivered there with a 53' trailer behind a midroof sleeper so if I can do it, you can do it. Fella inside unloaded me quickly and was very friendly and helpful with paperwork... Going south on 41 I pulled to the right to let all the traffic get around me, then pulled across the 3 lanes and blindsided up the incline into their driveway. Not a very difficult blindside because you have 3 lanes and part of a left turn lane to use to get set up for your blindside back, so I was about 45° to it when I started. Tires broke loose a little on the incline because its steep so make sure landing gear is all the way up if you have a long trailer."