Aquatic Underworld

"My Saltwater Tank Disaster: Let me start by saying this is only the second time that I have done a review like this. Just think folks need to know… In the 10 months that Aquatic Underworld has been servicing my Saltwater tank, it has been at least 5 different guys that have come out to my house.... More importantly, my tank is a complete disaster due to the lack of true “Saltwater” tank experience on their part. To make matters worse, the owner called me last Friday (2 Feb 24) because there was a miscommunication on their part and the maintenance guy (who would have been the 6th different guy to come out) didn't show up. The owner is the rudest, most disrespectful person in customer service that I have ever spoken with, this includes almost 30 years of military travel around the world. I have paid Aquatic Underworld hundreds of dollars over the last 10 months, and all I have to show for it is a Saltwater tank that is a complete disaster. Additionally, based on their lack of experience and greed, I will have to spend hundreds of dollars to just get things back to normal. With that said, it’s the lack of accountability, professionalism, and attitude (especially by their leadership) that's really shocking to me."

"We had a wonderful experience at Aquatic Underworld, and would highly recommend. The gentleman there was so informative and helpful. He even gave my son a decoration for his first tank. Very knowledgeable and friendly. We appreciate it!"

"Great Customer Service here. Was in there talking with "John" and he shared some useful information on my African Cichlids and their ecosystem."

"So I don’t normally leave reviews but this place was a refreshing experience. This little family owned store made the effort to make us feel loved and welcomed. Not only was the service outstanding, from both the manager (Britton) and the worker (Trent), but they have gone above and beyond to answer all questions and give us direction since we are new to the hobby. (Currently keeping fresh water fish). I have loved how kind they are to my whole family (I have 4 littles) and how willing they are to help me out with all aspects of my fish keeping. When I need to save money they give me advice on how to accomplish this and are willing to give me knowledge to make well informed decisions. We have bought fish from several large chains and box stores and they have all sadly died. Every fish we have purchased from here has thrived and is so different in their demeanor. They will come to the front of the glass and let us handle them at feeding time. I will definitely make the drive here from Tampa for all my fish keeping needs!"