Pet Supermarket

"I pick up my supplies there for my cat. I just wish they had grooming! My cat needs her nails clipped but I am afraid to do it myself!"

"They are pretty friendly. As long as you have your receipt and have 70% of the product, they give you no problem either exchanging or giving you credit"

"Bought a harness for my mama that was to big.. the return was an easy transaction. Friendly service. Love the harness"

"I’ve been going to this location for a long time and I must say the store looks much better. Shelves are stocked and staff was friendly."

"As this is the closest (by far) pet store to my home, I’ve visited quite a few times. I have always had an enjoyable experience, until the other day. The store manager appears to be their rudest employee. I recently rescued a dog, who previously lived outside & is infested with fleas. I visited seeking flea shampoo & a flea comb. I found the flea shampoo, without issue, but couldn’t find the flea comb. I went toward the register where there were 2 employees, the girl was engaged with another customer, the male, store manager, was not. I politely asked where to find the flea combs. He responded “behind the shampoo,” I said could you repeat that. He now, annoyed replied “behind the shampoo.” I thought that description was odd, however, proceeded back to the aisle I was just in, no flea combs. I then went down each aisle, until I got the the 3rd aisle down, where the flea combs were actually “next to” the regular shampoos. I was a little taken back at his obvious annoyance that I actually had to ask for help finding something to purchase, in his store. As an understanding person, I can toss it up to maybe a bad day. When I proceeded to the register, I said, “by the way, the flea combs are 3 aisles from the flea shampoo.” He replied, now quite annoyed, “I told you it was behind the shampoo” I said, no it’s actually next to the regular shampoo & again, 3 aisles from the flea shampoo I am also purchasing. I surely hope you nicer to your employees than you are to customers. His reply, “oh you’re a real peach.” That so-called man, is juvenile & flat out ignorant. Given my experiences with the other kind and helpful employees at that same store, I would recommend the district manager train one of them to replace him. It’s time for a succession plan to be put in place. It doesn’t take much effort to be polite, as someone who works in HR I pride myself on how I treat people in customer service roles, I know many are tired from lack of staff support, but that’s no excuse to be so obnoxiously ignorant."