Pet Supplies Plus Parrish

"I needed a large hard case cat carrier. After trying the soft mess carriers from other stores which I found to be very flimsy and cheaply made I went to Pet Supplies and was pleasantly surprised to find a very nice large store which offered several hard case carriers at very reasonable prices. The staff is very helpful and pleasant. They even put the carrier together for me. I highly recommend this pet place!"

"My son and I were shopping for some dog treats when he realized he dropped his birthday gift card in one of the aisles. We searched the store and left hopeless that it would be found. The staff searched for the giftcard even after we left and they called to tell me it was found!!! My son was so happy and we are both thankful for the wonderful staff to take time to help find it. Not only is the staff great- the store has wonderful weekly sales and great prices! Definitely check this place out for all your pet needs!"

"***I WANT TO THANK THE OWNER FOR TAKING TIME TO REPLY TO MY REVIEW. But no sense in having to guess what the return policy is for the day, liberal or not, when there is no guessing at Leo & Luckys, Petco or Petsmart. Moved to the area a few months ago. Stopped by and found Paul the owner to be very helpful and knowledgeable on my initial visit. The groomer Cece was exceptional. I truly intended on making this store my go to pet store until today. Recently lost my pup after 11 years. Rescued a new puppy to share that love with and purchased some treats for him. I incorrectly assumed that like all the other local pet stores, they had the return guarantee. If your dog doesn’t like it, bring the bag back and you will get a full refund. Not at this store. Had the owner’s wife handled the situation differently, I would have chucked it up to error and moved on. But after giving me attitude, as one of her employees looked on, she then excused it by telling me she’s had a bad day when I clapped back. I was very surprised when she shared she was the owner. It starts at the top. So I returned the unopened treats and went across to Leo & Luckys where Liv not only provided excellent customer service, but assured me of their return guarantee which applies to foods and treats. Pet Supplies Plus DOES NOT offer that. Spent $150 for my new puppy at Leo & Lucky’s and felt appreciated. I’d rather spend a little more and get better service. With the customer service I received and their guarantee, especially at the puppy stage, Leo & Luckys will be my new go to for my new pup."

"The staff is super friendly and understanding. We took our dog Captain here to give him a bath at the self-wash station. We got lost on our way and arrived 5 pass when they close the washing area. The manager was super understanding and allowed us to wash him. The store is very clean and new. The women at the check out was very friendly and bubbly. I would definitely recommend this pet supplies plus to know anyone with a furry friend. Side note they close the self washing station an hour before the store closes so they can properly sanitize and clean that area.)"

"I really hate knocking down a new business, especially in parrish as we need them. I'm giving a 2 because they have a rewards program that I signed up for, and the place is brand new and clean. I'm only giving a 2 because shelves were labeled incorrectly or items were placed in incorrect spots. I picked up a plastic spike ball in the 89-cent labeled bin. The sticker also said spiked ball. At the register, the same ball came up $8.90. When I questioned it, another girl came over. I said I could show you where they are located as there are more of the same item in that spot. I showed her, and she said oh someone must have put them there.. she offered to take them off my receipt. She didn't honor the unlabeled incorrect item. We bought a few toys ... Mind you, we bought them today. Our dogs broke them in a short time frame . My husband went back to show them the unsafe toys as they legit played with them for less than 15 minutes total, and choking hazards existed. They told us that they couldn't return these items or exchange them. My husband was told, "If we can't put it back on our shelves, then we can't return them." Be cautious shopping and buying toys. Our 14 month old and 6 month old puppies could have been at safety risks with these toys had we not been home. Update: Our "power chewers" never have problems with toys at leo and Lucky's.... Please also feel free to follow other reviews and responses. You will see a common theme of the customer is always wrong, and this business is always right."