Cuddle Bugs Pet Resort

"I used to love this place. Sadly, over 2023 the boarding care/service has drastically declined. My dog came home in such bad shape recently that I cannot see ever taking him back. I emailed the owner for some answers but never got a response. It really saddens me because I trusted them with my precious boy and they really let me down. Update: The owner did eventually contact me. He apologized and said he is working on getting things straightened out. He offered me a partial refund but so far I have not received it."

"We had a great experience here. Last minute needs to board our Lilly and they took care of us. Needed to add a couple days to get through the holiday and they were happy to accommodate us. She got a fresh bath and a nail Trim to go. Thank you all for taking great care of our pup!"

"I'm not entirely sure what happened. I boarded my dogs for 2 nights. When I picked them up, they reeked of urine. I asked the front desk staff why my dogs were wet and I was told they "rinsed them off" because they rolled in urine. Which, okay, I understand dogs can be gross. But as someone who works in vetmed, we would NEVER let a clients pet go home smelling or looking like that. The blanket was wet, their paws were visibly dirty and soaked. I know I opted out of a bath, but you'd think customer satisfaction would be taken into consideration when people go to pick up their pets. This is especially disappointing since my previous visit was so positive. Now, I'm not so sure there will be a next time."

"I've been going to cuddlebugs and boarding my bully for 4 years now and never had any issues. She loves the staff and the daycare. Over her stay last week, unfortunately something happened and she cut her paw before I picked her up, which required me to take her to the emergency vet on a Sunday after I could not stop the bleeding. The associate working did not know exactly how it happened. After calling to speak with Steve (owner) he was very understanding, empathetic, and apologetic for what happened. I understand accidents happen as well and sometimes these types of things cannot be avoided, however Steve was very professional and offered to refund the entire cost of the board, along with half the medical bills, which I was happy with. He handled the situation perfectly, I will be bringing Cinder back in the future."

"Cuddle Bugs has been an absolute lifesaver for our family and our beloved fur babies! From our 105 lb German Shepherd Cain to our loud and hyper Schnauzer Cookie, we always feel safe and reassured when we have to leave them in their care. What truly sets Cuddle Bugs apart is their unwavering commitment to pet safety and well-being. Our dogs come home groomed, happy, and healthy after every stay. It's evident that they receive the love and attention they need, making our time away from them worry-free. Knowing that our furry family members are in such capable and caring hands is a tremendous relief when we have to travel. Cuddle Bugs has become an essential part of our lives, and we are incredibly grateful for their exceptional service. We can't recommend them enough to anyone who cherishes their pets like we do!"