Lake Mary Family Care

"Rather disappointed. This place has rescheduled me twice and I never complained. Until this day they still have me with the wrong address. Last year when father passed I called and canceled with no issue. When I went in today their unfriendly front desk recipient told me I owe $50. I refused to pay as I know I called. The financial coordinator who was rather cold in any feeling stated that I should've called regardless of what I was going through. When trying to explain it seemed pointless. The money isnt the issue its the principal. This place had some amazing staff who greeted you with a smile when you came in. Today these people were as cold as ice. This was so disappointing as I cleared my afternoon to see my doctor. Finally getting back to feeling normal and wanted to get a check up and my day was wasted."

"Looking forward to the same copy & pasted response that they give everyone. Started seeing Dr. Rita at this office when I moved to the area back in October. In the 6 months since, the front office has failed to save or "lost" my appointment despite me making the appointment there in the office as I was leaving. Each time they've had some excuse, i.e. computer glitch or front office turnover. But the patten of behavior is clear that this is more than just a one-time mistake. If I can't trust the office to make an internal appointment what happens when I need an important 3rd party referral or a prescription refill. I cannot hope that those don't get "lost" too. Disorganization at one level is almost always a precursor to larger organizational issues. It is a real shame too since Dr. Rita is absolutely fantastic and a pleasure to interact with. Unfortunately, her outstanding professional cannot mask the deficiencies of the front office. I have also filed a complaint with Cigna in the hopes that they stop recommending this office. And will be seeking options with the Florida Department of Health."

"I love this place where all are welcome! The energy and vibe is welcoming, warm, and accommadating. I appreciate the care and concern from the front desk to the Dr. Honestly, I don't understand the negative reviews here. Everyone is entitled to how they feel but it's so sad because they do such a great job for all of their patients! No one is perfect. We all learn as we go with some things; I just know they are ALWAYS doing their best..I don't write a lot of reviews but I really couldn't help expressing here.. You will be so happy if your decision is to come and see exactly what I mean. Good health & gratitude to everyone! ♡"

"I was looking for a new primary care doctor because mine retired. I read some of the newer reviews that weren’t all that great but figured since they had years of good reviews I would give them a try. I changed my PCP and made an appointment for Dr. Dillehay. I totally agree with previous reviews. Staff is young and very unprofessional. They all seem like fun people to hang out with but not the people I want to trust with my medical care. They were all very loud and rowdy the entire time I was in the waiting room. Once I got taken back to an exam room, the loud laughing and chat continued like they were all out at a bar or something. I then meet with a assistant or nurse practitioner and not even the doctor I made an appointment to meet with. He asked me a couple questions and sent me on my way. Whole appointment was less than a couple minutes and I never meet the new doctor I was supposed to have as my new primary care doctor. Needless to say after wasting a $25 copay I had to start over my search for a new PCP. I would not recommend to anyone."

"The only reason I came here was because of Dr.Shad but he left over a year ago and that should have been my que to RUN as well.... place is a mess, staff is rude as hell , way to young and super unprofessional. The new lady doctor they have there now you can tell is over worked. She is really nice and good but not as good as Dr.Shad. If you're looking for doctor Shad he is at CareNow Urgent Care - Sanford 5102 W State Road 46 Sanford FL 32773. Hopefully the lady doctor will stay but must leave after 6-9 months. If she leaves then I'm definitely gone."