Island Hammock Pet Hospital

"On Thursday November 30th I brought my cat Gracie in because she was sneezing for a few weeks, and from the symptoms, it appeared as though she had a little sinus infection. They gave her a shot of an antibiotic which stays in her system for about 14 days. I was already giving her cat vitamins for a week or so, and she was actually showing signs of improvement the day or two before I brought her in, so I'm not sure if the antibiotic was even needed, but I had them administer it to her anyway to safe measure. She's doing fine now. This is the issue I had with this appointment, and it's something that I never experienced before in any kind of medical office or really in any professional office for that matter. It was a small examining room, with one front door where I came in from, and one back door where the medical staff comes in and out. Tiffany was the nurse and the veterinarian was Dr. Allison Millington. After the doctor was finished examining my cat, she left the room through the back door and Tiffany filled me in with a few things for a couple of minutes. She then exited out of the back door and Dr. Millington was standing right there when I saw the door open. She closed the door and they were discussing my appointment. Tiffany was standing right next to the other side of the closed door, but I could basically hear every word she was saying. Then the doctor made a derogatory remark about me (making fun), and I heard Tiffany clearly respond, "I know, I tried not to laugh." The doctor and the nurse can deny this all they want to management, but I know what I heard, and there was no mistake about it. So yeah, these are the kind of 'people' you have working in this place. Needless to say, I will never be taking my business there ever again. I don't go to a doctor's office for treatment, either for myself or for my pet, to be insulted behind my back. It's a shame because I really do like the facility (it's a nice setup), and it's only two miles from my house. I wanted to talk to the medical director Dr. Amy Ford about this, and I left her a few messages right after my visit, but she didn't attempt to call me back until a week later. I didn't return her call, but either way, I was still going to leave this review. ------------------------- Response to the 'owner's' response (12/15/23) - This is beyond a "disappointing experience," when the medical staff makes derogatory remarks about a client behind their back for absolutely no reason (they were making fun of me). They didn't think I could hear them behind the closed door, but I could. I never felt so humiliated in all my life. After I heard their remarks, all I wanted to do was get out of there after that and never come back. And Dr. Amy Ford took too long to get back to me about this; one week is not acceptable. Instead of the front desk staff or whoever else is reading these reviews and responding, she should be the one doing it. She's the medical director. She probably doesn't even know about this, and if she does, it should be taken very seriously by her."

"Been visiting when on vacation in the islands with our fur baby the last two years. Super friendly and professional staff. Even able to help with a minor emergency within minutes. Would highly recommend!"

"I previously lived in key largo for a few years and had in 2016ish brought a stray cat I cared for to island hammock when he showed up injured at my door. They treated him and he fully recovered. Cut to 2024 and I’m down here on vacation and my dog had a suspected ear infection. She would not stop shaking her head and we were leaving town that morning with a long travel day ahead of us. I called IH and Dani the receptionist was so kind and saw I had been there previously and talked to the vet about fitting me in. Unfortunately it wouldn’t work out but she was so empathetic she sent me a text of other neighboring vets to see if I could get my dog seen. I called around in 4 cities and only 1 in Miami could do it, but in a few hours. Cut back to Dani calling back saying they had a cancellation and could take Tilly in 30 mins. It was a miracle! I so appreciated being squeezed in by the staff here and for Dani going above and beyond to make it happen. Thank you so much!"

"Excellent, professional and friendly service. I take my oets there and highly recommend it. I had my dog spade and they were there all step of the way. The pre-surgery and post-surgery experience was fantastic. Every one in the office go the extra steps. Very happy!"