Guidance/Care Center Inc

"the person that answers the phone with xt 7 is very rude"

"I have been lucky to have had Cynthia , Susan and Bridget. That's the good news. Dont call with the phone number provided here. It's no longer valid. Just go in person. Needs work. There's people that care."

"Y'all need a new front desk lady. Lol. Rolling her eyes at me is not acceptable.. Vanessa is amazing and I can't wait to see the Dr. The front desk lady does indeed have a huge attitude."

"I had an experience with this place i was asisting help for a patiant, i have to say the receptionist Laura as i was speaking with her made the worst experience in an office as a receptionists i have ever had! She has no patiance no compasion and is very rude.... when i had another doctor calling their office for referal the phone was actually off the hook the receptionist ignored the call, so I got the doctor on my personal cell phone to speak with Laura and she was rude and hung up the phone on the doctor so we left and got no treatment. So I had to give a star to rate it but this does not even deserve one star!!!"

"I've been going here for over a year and am shocked and saddened by the incompetence in this office. It's so unfortunate that this place is the only place accepted by my insurance in the upper keys. Yes, it's cheap... But you get what you pay for: subpar service by bottom of the bin doctors who have probably been disqualified from working at quality establishments. I saw Dr. Sandoval for 7 months. In that short time span, he messed up my meds 5 times. Wrong dosage, wrong number of pills, even wrong medicine! Once, they scheduled an appointment for me that happened after two days of my meds running out. I experienced horrific withdrawal bc the doctor refused to prescribe two days of meds to correct his mistake. Also, because of his errors it created a nightmare with my insurance company bc they refused to pay for my meds twice in one month, correcting the drs mistake. I have since started seeing the other dr there: Dr. Conte. He is no better. When asked what side effects my meds cause, he told me to read the pharmacy printout bc he was not knowledgeable and didn't have the time. He shrugged off serious side effect complaints such as trouble breathing and did not give answers to which med caused which symptoms. Further, he prescribed medication that was unnecessary, expensive and had horrible, permanent side effects. When I called to make an appt sooner bc I was having a very difficult time with my meds, the always-rude receptionist told me I couldn't get in for over two months. This place is terrible. I don't believe anyone there actually cares about the patients, and I am going to find a new dr in Miami, even though I have no transportation. I do not recommend this office to anyone as it is obvious they cut every corner they can to make more money."