Seminole Springs Veterinary Clinic

"I so wanted to like this facility, as it is literally located a minute's walk from my front door. The first negative experience I had was in 2021 when my 15 yr old dog was in his final year. Every time I took him in (whether routine checkup or for an issue) Dr Frank would say, "I mean, he's an old dog..." which was true, but there was just zero empathy - just very removed and cold, even as I sat there teary-eyed at the very end. We adopted a new dog and took him to Animal Wellness Center (Mt Dora), where they were the complete opposite. However, it was a bit of a drive so for convenience sake, I stupidly decided to give Seminole Springs another try, convincing myself that the initial experience was not as bad as I remembered, and it was just a result of me being emotional and hypersensitive at the time. Well, nope. This week I took my 2 yr old dog for his annual, but as in previous times there, he freaked out the moment we got to the front door. He started trembling something awful - his whole body just shaking - not like him at all! For this, I requested that he not be taken away from me for any procedure (they wanted to take him away to the back to trim his nails and do the heartworm test) They had accomodated this in his past visit, but this time I was told by the tech that "Dr Frank prefers to do this without the owner." As my dog was trembling and hiding under my chair as far out of reach as he could, I pled with the tech saying that I needed to stay with him, whether the procedure is done in the room or in the back. The tech left and Dr Frank walked in, greeting me with "What is the problem that you dont want us to take your dog to the back? Animals are like kids, kids cry but then are fine." All professionalism out the window - this man was irate, and I was being scolded! I explained that I just was concerned by how obviously nervous my dog was, and wanted to be present to comfort and reassure him. Annoyed, Dr Frank stomped out of the room like I was some crazy difficult Karen. Look, I understand that it's preferred for some procedures to be done without the owner, but I believe that the owner should have the option. Either way, there was zero sympathy, zero compassion in this whole interaction so needless to say, I ended up leaving and wont be returning. If you're someone who has a nervous pet, you may want to avoid this practice. Cost has never been an issue for where we take our pets. This visit alone would have been around $350 but we love our furry guys! And I will gladly get in the car and drive to a place where they at least act like they like animals and appreciate their customers."

"I bring all 12 of my cats here. Dr. Frank is the best and Christina is awesome. Miss Rob but the new girl is nice."

"They are very caring and helpful here. Always taking the time to explain and answer our questions about our dogs and cats. Highly recommend!"

"Dr. Frank and his staff were wonderful! I was able to get an appointment quickly and the woman at the front desk was incredibly sweet and welcoming. The technician was also professional, kind and courteous. Dr. Frank was thorough in his examination and took his time asking questions about my cat Chloe. The pricing for the visit and her vaccines was also quite reasonable! I will definitely be returning. I was immensely pleased with my entire experience with Seminole Springs Veterinary Clinic. I would highly recommend them!"

"Had a kitty cat with a cold and eye discharge. Doc gave us good $$$ eye drops that seem to have worked. Thank you and would definitely recommend him."