CVS

"They never answer the phone, drove an hr home and while on the drive called to try and get my medication started but got there still on hold and phone was just a ringing. While there waiting for 30min on medication it was still ringing and no it wasn't busy or even when no on one was in line."

"I have used CVS in several different cities that I have lived without issue, but I had to stop using this one. I have literally sat in the drive thru with my vehicle off for 30 min, with no movement from the car in front of me or out of the pharmacy window. They never have my medications in stock, they never seem to have enough staff because there are always lines, even during hours the pharmacy was supposed to be open several times it has been closed because of staffing issues. The staff tend to have an attitude as well when you ask questions, like you shouldn't be questioning them period. I HIGHLY RECOMMEND THE WALGREENS IN TOWN. They even call me when I haven't filled prescriptions there in awhile (my prescription coverage primarily wants me to do mail order) or if I fill something and forgot to pick it up. It is also not just a robo call, it is someone physically picking up the phone and calling. Even when I see a line for the pharmacy, it never takes long at all. Their staff, while busy, never seems to have an attitude either."

"Terrible customer service. No one I’ve interacted with in the pharmacy is nice. Pharmacy never notifies you if they are out of stock or what is going on with your medications. I have a child sick that needs an antibiotic and was physical at the store yesterday when they said it would be ready in an hour. Went through the whole night with my child getting worse only to call and find out the next morning that they were out of stock of an antibiotic. I’m glad no one thought that was important to notify me about so that I could try and get him a prescription somewhere else in a timely manner. Never using this pharmacy again."

"Nothing worse than waiting for the drive thru to open for 8 am and still sitting there at 815 with it unopened. I decided to call and ask when it be open and the response was “ when we have more workers come in. “ I asked how long that would take and they said “ we don’t know, when they come in “ This is so unprofessional , opening hours are 8am. Some people have places to be! Do better…"

"The pharmacist is absolutely the rudest person I have ever had the pleasure of dealing with in a retail setting. After waiting 3 days for my items to be ordered, I called and was told they would be in around noon. I called again at noon and was told “yes it came in give a couple of hours”. I showed up 5 hours later and the prescription still wasn’t ready. My daughter has type 1 diabetes these are supplies to give her insulin which is needed to keep her alive. I was frustrated and talking to the woman at the counter (which is who I spoke to on the phone) when the pharmacist yelled at me from her station. I then said a curse word out of pure frustration that not a single CVS employee was taking responsibility or apologizing for the extreme wait, even after several days and phone calls. I did not call them names, or dorect the word at them. It was “I drove all the way the ___ out here and it’s still not ready” I am no longer welcome to fill prescriptions there. Thank my lucky stars, I’ll go anywhere and find better service."