Chipotle Mexican Grill

"I have ordered online and picked up in the drive thru at least 5 times. Everytime and I mean every time, there is something wrong with my food. Multiple times Ive refused to turn aback around to have them fix it. The food is always cold. At this point I will never return and probably never eat at chipotle again. I took pictures of. My last order. There was barely any food in the tacos. This should be considered robbery because I paid for nothing. I had more tortilla than I did chicken rice beans fajitas and cheese combined. Please tell me how is this acceptable. Food was disgusting and cold and a waste of $11. This is wrong as a business to give customers food like this"

"I normally don’t have complaints as this is my go to place for lunch. Unfortunately today, I found a hair in my food and had to throw away the whole bowl after only having a few bits. I never had this happen but it was enough to where I couldn’t risk eating anymore."

"I normally order from the drive thur, but today I decided to go inside. Let just say I won't be ordering food from this location anymore. The inside was nasty. The dinning area had not been attended to nor the condiments station & drink area was a mess. Garbage running over in the dinning area & kitchen area. The work station was a total mess. Food slung all over, no neatness in the area where the food is being served. This establishment needs more employees to run this location."

"This has to be the worse Chipotle's in SoFlo. If there is one worse than this I challenge you to find it. The one in Aventura never look like this. Save your self the trouble and spend the gas togo to the 1 in Aventura if you have to have Chipotle's."

"I ordered online and arrived at the restaurant 10 minutes after my estimated order ready time. I checked the pickup order self and my order was not there. I walked to the front counter and gave them my name. No one acknowledged my order so i assumed it wasn't ready yet. The girl at the register had a issue ringing up customers and providing them with the wrong change. This caused a delay for the people ready to pay. Another employee who looked like Chance the Rapper assisted and addressed the 5 people waiting on mobile orders. He did a great job. The issue was that they were making the orders but no on was putting on the to-go shelf. I waited extra 20 minutes before my food was ready. The order was accurate; however, the food was cold which was kind of disappointing (I heated it) but the food was fresh; it tasted good. There are a lot of growing pains they need to work out."