Pollo Tropical

"Unacceptable Ordered a Caribbean trio Went to the window, paid, I went forward thinking there was a second window. When I came back to the first window in less than 2 seconds after moving forward, I come back to the lady that took my payment laughing hysterically at me. She proceeded to tell the whole staff that what do I think this place is McDonald’s. She was laughing so hard and side eyeing me so condescending that I finally asked her what are you laughing about and she proceeded to keep laughing at me saying there’s only one window. I told her it’s not that funny. She went to that back. After waiting about 4-5 minutes, another lady came back saying that they ran out of mojo pork and if I wanted extra chicken. Well I’m pregnant so I didn’t. I wanted pork but asked them if I could just get extra shrimp Instead. They had me wait about 4 minutes more and then they asked me to go to the front of the building. I’m currently sitting here and it’s been over 15 min. I didn’t come to pollo tropical to wait over 30 min for a food that I’m not even getting correctly. This is absurd. I asked for a refund and the lady lied to me that she went outside and couldn’t find me. After telling her that was a ridiculous wait and I didn’t see her she finally refunded me. In cash after I paid in card. $14 even, it was $14.49 I literally had to ask for the change back because she couldn’t even do that right. This is the 3rd time I go to this location and all 3 times I had bad experiences. I hope management sees this"

"I rarely take time to write a negative review but tonight is the exception. I love a well-prepared Pollo meal. They can’t be beat. But this location has fallen short one time too many. Tonight I decided to order ahead since I had a sick husband and young child at home who needed food and it was too late to cook. My order was placed at 8:55pm with a 9:08pm pickup. I arrived at 9:10 to find that my order hadn’t even been pulled from printer. I waited 10 full minutes and watched a sloppily dressed woman wearing what I would imagine should be a dirty manager’s striped button front shirt draped around her neck over a filthy green t-shirt and precariously perched hat “prepare” my order. While I waited in silence I had time to notice the dirty floors in the eating area and watched another employee sort of hose down a prep sink causing broccoli bits to fly all over the kitchen area and nearly hit the service counter where the orders is handed off. They stopped mid-clean leaving water and broccoli everywhere. This was, by the way, right. next to the container housing the salad. The woman finally brought my order items up to the counter at 9:18 and COUGHED WITHOUT COVERING HER MOUTH as she stuck stickers to the bag. I was so eager to get the heck out that I didn’t stop to inspect that my order was complete and correct. It wasn’t. My “Ceasar” salad had no dressing, I got beans but no rice in one order and beans I didn’t order in a second. The chicken was cold, the fries in my daughters kids meal were not actual fries but mostly the broken off ends of wedges… no potato just coating. We had to rustle up some rice for my husband to eat and my 8yo couldn’t eat the fries. I added dressing from my fridge to my lettuce and was barely an able to finish the food. This was a major disappointment. This store should do better."

"Have the expensive plate of the menú " churrasco", and the angry, unpolite, and disgusting person at front says the " truck", didn't arrive, so they have no beans , salads and IT IS NOT MY FAULT!!!!, and as you can see the pic, was a joke food, horrible"

"Will not be returning to this location, I saw a long line so decided to go inside to order just 1 who chicken. The waiting was ridiculous, 25 min for 1 whole chicken to go. I watched employees play around, the ones that weren't playing were moving slow motion. Disaster of a work environment, lack of management and low efficiency."

"I cannot believe the blatant racism as a African American and horrible customer service I received today to Pollo Tropical on University Drive and Broward Blvd. I stood inline for 20 minutes while they tended to all other customers, the when my order was finally taken, I asked for 1/4 chicken dark meat. I was told there was no dark meat. I look at the grill behind her and saw a boatload of dark chicken. I looked at the order screens before me and saw multiple (dark Meat only) orders, I pointed that out to the manager, she told me, that is not for you, its for other customers."