Pollo Tropical 11429 Pines Boulevard, Pembroke Pines, FL 33026

"We ordered 3 tropic hops with chicken and black beans and poyo poyo sauce, the order came with rice beans and corns. We did not get chicken one of the orders and no cause with any any orders. PLEASE VARIFY YOUR ORDER BEFORE YOU LEAVE THE PLACE. The most important thing is that they act like they are doing a favour by replacing that item!!!"

"Overall a good experience! I had the whole chicken meal, black bean, white rice and fried Yucca and everything was very good and fresh. I was very happy with today's experience!"

"The people don’t want to take my order they told me that I have to put it on line bad customer service these was the lady. What are we tacking these world to."

"Yuca bites taste stale like they sat around all night. The chop-trop tasted not fresh & pieces were crunchie? Old hard rice I think? Never had a crunchie chop-trop ever... I've been to NMB location more than several times. Always get the same thing. I wouldn't recommend this place. Please sell fresh food! I feel grossed out, I can't finish the meal. I'd like a refund & maybe consider take this post down."

"Quite possibly the worst experience I've ever had at a Pollo Tropical. Upper management needs to replace everyone that worked the night shift on 12/23/2022. I had to wait 30 minutes for my food (after waiting 15 minutes to order) and it wasn't longer because I told one of the employees I was waiting for my meal. Otherwise they would have never prepared my food. The lady that ordered after me got so upset at the long wait that she demanded a refund and left furiously without her food. Everyone waiting was very angry and I wouldn't be surprised if I'm not the only person writing a negative review about this evening's experience. One of the employees was literally standing in place staring at nothing for over 10 minutes. She should probably be given a blood test or psychological evaluation. Aside from the ridiculously poor service, the dining lobby was a mess also. Food on the floor, dirty tables, and all the trash receptacles were so full they were overflowing. As I was leaving I noticed the drive thru line was long and saw two cars trying to squeeze out of the line because they had been waiting for so long. The only thing I'm grateful for is that this location isn't the closest one to my home."