Pollo Tropical

"Today I ordered takeout. Was charged $2.99 for the sauce. In addition they neglected to put in the chicken sandwich that I ordered for my mother and my aunt who are elderly and I traveled all the way to West Miami and when I got there, I realize that their lunch was not complete. Then when I called to chat to see why I was charging why this food wasn’t added I was disconnected then I called the store and said that nobody was about available to help me on a recorded line and was disconnected so you tell me what kind of service is this . Seriously if you’re gonna charge for sauce and you need to tell the customer you’re charging for sauce I never seen anything like this in my life for sauce is $2.99. What is your limit on sauce why wasn’t the order complete this was order number 217. Thanks, but I won’t be eating here anymore . Can’t get it right"

"I work in Mold Remediation, and coming into this location I noticed a smell and tried to think nothing of it. I went to wash my hands in the bathroom and could clearly tell there is a mold issue in the A/C units and or the ceilings in the bathrooms Men and Women. This is very unsafe and seems to have been going on for a bit as they have tried to clean off the mold that is growing outside the vents… the food should have no problem for the most part but being in this environment for long periods of time will make people sick. Please be cautious."

"Drive tru. Terrible experience.. and no dishes has been giving, over fried plantains, the guy was speaking like mumbling not clear.. and got help for a Spanish lady. My package was messed up.. As you see the pictures."

"Just bought food on April 26th 2023 at around 11:15am. Awful service at the drive thru. The girl seemed like she didn’t want to work. I made sure to let her know I wanted my Cuban sandwich individually wrapped and my large soda to have no Ice. No instructions were followed. The cup came with what seems to be a dead bug and other black things. Disgusting! Please look inside your drink before consumption. Will report them."

"Although Pollo Tropical is my favorite grilled chicken chain, their grilled chicken, black beans and white rice is delicious, when it is prepared properly, this Restaurant in particular lacks proper management, personnel training and appropriate cleaning. When I ordered the family value meal of one whole chicken, white rice and black beans, the cashier named Cedric charged me 13.99 instead of 12.99 as advertised on the menu board. When I realized his mistake and pointed it at him, he laughed down in my face and asked me if I seriously want my dollar back. Aside of that I noticed dirty and sticky handrails and the self serve area. One thing is for sure, I will not come back to this location."