Panera Bread

"MEGAN..... the MANAGER was very very rude. I had a complaint that my bowl of soup was as small as a cup of soup. So I went to the cash register to see if I could just pay for a cup of soup since i was paying 3 dollars more for a bowl. This manager ripped my food out of my hands and wouldn't even give it back to m e even though i payed for it. I asked her to please give it back and she said no she would make me a cup. Megan refused to give me my food even though I payed for it. I can understand if they didn't want to give me money back as this is Panera policy. But to hold my food hostage that I payed for is crazy. She sent such bad vibes. She refused to give it back to me . So I asked for my money back. Then the manager said I was a problem since I walked in the door. Funny thing is.... I only had pleasant things to say to the lady that checked me out. We were laughing about the weather outside. I sat down and waited for my food and played my game candy rush. Once my name was called, i went to go get my food. This manager didn't know what to say and tried to tell me I was the problem. I was so shocked what this manager said about me. I directly turned to the only lady that I spoke to and checked me out. I asked her if I was an issue. This worker said... no I was no issue at all right in front of the manager Megan. So now this manager was caught lying. Panera..... please go watch the video...She is a terrible manager and should not be in the food industry when someone has a valid complaint. She didn't know what to say, so she said I was the problem. I did nothing but complain my bowl of soup was not full at all. I left the store speaking with her staff and they were all friendly, except this manager with a power trip. This lady needs to go! As a manager, you are going to get complaints and not happy customers. But you don't go ripping paid food out of a customers hand because they are not happy. Here is a picture of her holding my food hostage... you can't make this stuff up."

"The food can be iffy at times but the service is very good. The workers at this specific Panera bread are happy to help with whatever you need. They are obviously very sweet and keep the tables clean. They always stay busy and are never distracted. There is one employee in particular that serviced me, Katherine, and she was very friendly and attentive. She makes the experience 100x better."

"I used to frequent this location often and now I would never suggest this to anybody. I used the bathroom, it was extremely dirty and neglected. The restaurant was filthy, I was getting food to go and I was shocked people were sitting to eat. Pastry case full of dust and food that had been sitting under heat lamps endlessly. No gloves being used, staff securing and more. Would be truly shocked if the restaurant didn’t go out of business soon."

"We have tried and tried to overlook the MANY mistakes that we have experienced with this location both with pickup and delivery orders- but it’s like no matter how many times we give it another shot (since we live so close), it’s a disappointment more often than not. From completely missed items from our order numerous times to seemingly blatant disregard for ANY basic special instructions (like toast a bagel), I can’t help but feel this location is a lost cause. After returning this morning for a missing item (hard boiled eggs), I come home to get my daughter her Mac and cheese and I honestly had to triple check the receipt because I thought this was potato soup."

"I’ve officially given up on this Panera location, the food quality is absolute garbage and I feel like I’m chancing getting food poisoning. I ordered a sandwich and had to throw out half as it consisted of chicken guts. It was appalling. (See photos) They forgot part of the ingredients on the sandwich and the bread was slimy. Got this to-go, asked for a side of sauce before leaving and the woman working the kitchen counter was rude and said “it’s on the sandwich”, and would not give it to me. I’m done spending my money here. :("