Subway 13600 Southwest 288th Street, Homestead, FL 33033

"This is the worst subway and customer service I’ve seen"

"What a shame that me or any of my family will be going to this one ever again. We were regulars and never had an issue, and my last experience left me shocked. I was getting 3 subs which we usually get. The girl was making my order perfectly fine and i asked for extra spinach on one which was a veggie delite with only spinach olives onion jalpenos and peppers. The other lady told her "NO. U cant get extra spinach" and told the girl "do not put more spinach". And yhen i said i always get it that way and se insisted tha i only get 6 pieces of spinach and ripped and i said "please just charge me if you have to. Il pay for the extra spinach." At this point she was furious and yelling argueing and holding up a long line just to make sure i dont get extra spinach. I asked one last time calmly as i was the whole time i was not angry i jus wanted my sub the way i always get it even if i had to pay extra but she said NO. I had yo leave the sandwiches there because it just was not what i wanted and i drove to another sibway. I was gona let this all go but now i was shopping at this walmart where the sbway is located and i was nowhere near the subway. I was walking out where the walmart employee checks your recipt and she yelled at me "arent you gona take ur sandwich you idiot?!" It was all in spanish yhe entire conversations and the literal insult was "descarada". I completly ignored her and walked away. Her name is Luz and she claims to be the manager. So much anger i dony think she should be even a normal employee much less a manager."

"Look at how tiny the meat portions are. Waste of money. Edit (update): wow what a terrible subway. I had made a mobile order but my sandwiches weren’t ready, which is fine. My problem was that the lady made my sandwich incorrectly and refused to correct it. I tried requesting a refund/cancelation but was unable to since the order was “finished” and the lady had no idea how to cancel/refund. She then started lecturing me and yelling at me in front of all the customers that were around about how I shouldn’t be wasting food and that she was not going to make me a new sandwich and that it wasn’t her problem. I’m absolutely appalled and outraged by her behavior and in the end there was no resolution. I had ended up eating what she made me since I couldn’t get a refund anyway. Huge waste of time and money."

"Terrible service the girl was to busy hooking her friend up with extra tuna to realize she barely put any meat in our sandwich. I go to many subway locations and this one real didn't even meet the standard."

"We used the online order & pick up thing not too long ago.. it sucked. Customer service was horrible when trying to get the order. Apparently, no one knew anything about it but it DID exist. Also, occasionally when I go to this subway it's a decent food choice, but on the other hand, sometimes theres a lack of certain things. Like the meats, vegetables, cups etc. As well as, I'm not so sure the logo is pulling it off. The meat looks like it was frozen, and the pizzas are even frozen. Overall, definitely not the best, if you can find a better place ; do so. Sometimes it's unappetizing, staff is terrible, place is not clean... 2 stars."