Subway

"My family very Loyal to subway will now be forever NOT going to any subway. First this location now does NOT accept any subway coupons. Which was shocking I came in here weekly for lunch and or dinner. Second: Today 11/26/2023 around 1140am I came in this store with my mother which we had 3 separate orders. My mom told her for the first order she had a coupon all the woman did was point to a New sign saying no coupons. My mom asked why she replied I don't speak English only Spanish. Wait what your working here. Living here. Paying the taxes here and you can't speak basic English This truly offends me. There is church's all over Naples giving FREE English Classes. Subway train your employees to speak Basic English !! People like me you know American Speaking People will boycott places that cater to the Non Speaking English People. I am truly offended it's sad you employee people who can't and won't learn English. Part of the hiring process should be a basic ENGLISH test. Like Customer asked " why don't you accept Subway coupons" Employee says I don't speak English" there is a problem with that. What if there a medical Emergency or any Emergency she can't help English Speaking People.. Advice. Learn English or Leave this country on a one way ticket return when you speak some English.. Thank You Subway owner and franchise you have permanently lost this family of 3 who was loyal to your company. We will for ever be gone and taking our business else where like we did today when we walked out of your store without spending a dime Thank You for your poor choices of practices and lack of hiring people with basic English Skills."

"I got take out online to take advantage of the B1G1 footlong deal, order for 11/02 6pm pick up. I walked in at 5:57pm and was immediately acknowledged by the guy working "are you here for the Shelby pickup?" While he was actively working with 2 other customers. I said yes and he was kind enough to tell me it'd just be 3 more minutes. It was so kind to acknowledge me and my premade order while continuing to provide service to the walkin customers. All customers were important to this man. He really has made me want to consider subway as a weekly go to for nights I don't have the time to cook. The girl working was very nice also and was a great side kick. My online order was made to perfection. I decided to add a cookie and the guy was not satisfied with the looks of the cookie (I believe because they looked a little too done) so he gave me two for the price of one which honestly at 6pm with the stack of cookies they had really makes sense because who wants to sell a day old cookie the next day anyways. Bottom line, I think this guy should get a raise because help like this in this industry specifically (hourly wage, no promise of tips), good help is hard to find. I hope the owner relays this appreciation. I will be back to try all the new things Subway has to offer and take full advantage of their great deals during these hard times."

"Second time sandwich was on stale dried out bread! We spend $10 They can't deliver fresh bread? They should not be in business We are boycotting this Subway! Dont even try calling No one answers the phone?"

"Stopped by to get a sub, walked into the place, and no one even greeted us to say they were not even one customer inside. One girl sweaping, one eating lunch another sitting at a table and another one in the back. I approached the counter, and the girl eating lunch stopped washed her hands to attend me. I said hi, and she smiled and said hi back. The other then speaks in Spanish to tell the girl sweaping to attend me so the one girl can go finish her lunch and no acknowledgment towards me, good thing I understand Spanish to understand what was the hold up as I waited. The girl then left to go finish her lunch while to one girl in control tells the girl sweaping ill start her while you wash your hands, which she did. By the time the girl takes over not one word out of her to me I continue to tell her my toppings since she takes over but that didn't go well she didn't seems happy at all, so I asked her do you speak?? Because in this job you need to speak to the customers not just stare, she didn't like that I asked her that so she continues to say yes I speak very defensive, again she's the employee. She was done, then went on to wrap my sub and continues to dive into more of what I had asked her, so I said back in the days I worked at a subway. And yes, you need to communicate with the customers, her response. " Well, congratulations." I was shocked that all she cared more about was to get into a conflict. So I responded that there was no need to be rude. Never again will I be back to this location. The owner should really care about their location and staff with proper training. Naples has changed so much with customer service. No one really has the care in them anymore. If you don't like where you work, then change your job. I might have just gone in and made my own sub. We learn, and we grow. Best of luck to everyone that dines here."