Koto Japanese Steak House

"We had made 7:00pm reservations for Christmas night. We arrived at 6:35 and stood in the line formed at the hostess podium. The guests in front of us weren't approached until 10 minutes after we had gotten there. By this time, the line was out the door. Then we waited at the podium for 20 minutes with no one approaching us. We tried to get the hostess' attention. All staff was definitely hustling. The hostess was waiting tables, assisting the bar and taking care of other tasks. We were finally told after 45 minutes of waiting that they would be right with us. The group behind us had 6:30 reservations and were also left waiting behind us with little consideration to seating them. There was also a large group seated at the bar, waiting for a table who had arrived before us. They were also accepting seating for walk-ins who were told 5-10 minutes, but we're waiting over an hour. After standing for over an hour and listening to callers being told that there would be seats for hibachi available after 7:45, knowing the 6:30 group hadn't been seated yet, we gave up hope and left. We understand short staffing, especially on Christmas, but having a dozen guests with reservations standing for over an hour with little to no acknowledgment left them falling far short of caring for the customer. As mentioned, the staff was all busy. Unfortunately, we had to apologize to our friends and family that we had invited out to dinner with us and we were left scrambling to find another restaurant for our hungry guests on Christmas."

"A little bit more mellow and cozy. The service was very good they stayed on top of our drinks all night long. My only small complaint was that I ordered shrimp and steak with extra steak and my wife ordered extra steak and I feel like she got extra steak but I did not get extra steak. The early bird specials are nice as well. Also I don't like mandatory tips unless it's 6 people or more."

"Ordered online for delivery and the food has no flavor even the sauce is bland. The shrimp tasted frozen and wasn’t even cleaned. The pork gyoza was definitely frozen and refried. Eww I threw out my whole order.. not worth the price, you’re better off going to Wendy’s"

"Me and my friends went to Kotos for their hibachi lunch. Overall the food was delicious and the portion size was good. Our only complaint was the ridiculous gratuity of 18% even with the 10% military discount it didn't help at all. It was a bit pricy and we were not pleased with our bill."

"So fun! The food was great, steak hibachi was full of flavor and melted in your mouth! Our chef was awesome, so much fun and personality. The talent level was high with the cooking utensils show he put on, and flipping broccoli in to mouths took some serious effort by all. Tons of food, large portions. Our reservation for 8 was accommodated easily, and everyone left full. Great location, great service. Restaurant is clean and there’s plenty of parking. We will be back!!"