Five Guys

"I recently had a terrible experience with Five Guys in Seminole, Florida and I feel compelled to share my disappointment. I ordered from Five Guys through Uber Eats and what followed was an absolute nightmare. After waiting for almost 1 1/2 hours, I received a message from the driver informing me that the system was down and they were unable to complete my order. This was incredibly frustrating as I had a hungry family of four eagerly anticipating their meal, only to be left empty-handed. The lack of communication and efficiency from both Five Guys and Uber Eats is simply unacceptable. The fact that there was no proactive effort to inform me of the delay or the technical issues with the system is incredibly disappointing. By the time I received the news, it was too late to place another order and endure another extensive wait. The entire experience left a sour taste in my mouth and I am deeply dissatisfied with the lack of customer service and professionalism displayed by both Five Guys and Uber Eats. I expected better from a well-known establishment like Five Guys and a widely-used delivery service like Uber Eats. This experience has made me reconsider ever ordering from them again and I strongly urge others to think twice before doing so. It's evident that they have significant shortcomings in their operational capabilities and customer communication, and as a result, they have lost my trust and patronage."

"Very good burgers that do the 5 guys franchise justice. This maybe one of the nicest 5 guys location that I have been to. The only downside is a very small parking lot, but to get great burgers from fast friendly staff, I will overlook that."

"Alright, this location is VERY efficient. I observed the team working great together and communicating really well. I was greeted and had my order taken by a young man who was very friendly. The restaurant was clean and the food was delicious, fresh and exactly what I ordered. We will definitely be back to this location!"

"Food tastes great. Lots of fries, as usual. Typical counter service experience and atmosphere. Prices, however, are very high. Two little cheeseburgers, a little fry, and two regular soft drinks for $27.77? I can get two "3-for-me" old-timer with cheese "specials" at Chili's and get a bigger and usually equivalent quality burger with fries, a drink, and an appetizer for $23.52. I might have to tip when dining in at Chili's so the price might be the same BUT I've also been "served" rather than just had fast food prepared for me. I also usually have half of my Chili's burger left for the next day's lunch. Also, unlimited chips and salsa vs a bunch of peanuts is probably a more satisfying option. When a sit-down national chain can beat a counter service chain on price, I find it hard to go for the $7.99 little cheeseburger."

"Five Guys is always amazing food. Sure, it's a splurge meal of juicy burgers piled high with unlimited toppings and greasy yet crispy fries (with the perfect number of salt shimmies) that your gut may not appreciate for a day or two, but it's all damn delicious going down! *Chef's kiss* I especially appreciate the overfilled fries. It has been inconsistent lately (the overfilled fries) and consistency keeps customers coming back because they know what to expect. I'm hoping it sticks this time. Excellent meal all around! *applause*"