Subway

"Over an hour wait, 1 person making online orders, etc. and very few customers in store. Mgr - Michelle comes out approx 40 mins later and was no assistance as a mgr. Several issues and tried to put the blame on us customers and corporate for their lack of knowledge, training and unsatisfactory customer service. Mgr was unsure how a gift card works, had cash register issues amongst other technical issues. I told her (Michelle) this would have never happened at Firehouse Subs, Jersey Mikes Subs or Starbucks to name a few. The competitors mgrs and leaders are empowered to make decisions concerning unsatisfactory customer service and we should have not had to wait an hour for fast food, this is unacceptable. We had not been to Subway since Covid approx 4 years and will not be returning customers since we were not valued, appreciated nor respected for patronizing Subways restaurant. The manager Michelle refused to accommodate us for the horrible inconvenience one hour wait. The customer experience goes a long way. No customer should EVER have to wait an hour for food and sub par lousy mediocre condescending customer service. They just don’t care."

"Save your money and go to Chipotle instead. My fiance' and I would occasionally order from this location because it's only 5 min away from where we live, so it's conveniently located, but after today I remember why we stopped ordering from here. We place online orders and pick up in store to avoid long wait times, but every time we order online at this Subway, they mess up the order and either leave 1-2 ingredients/toppings out, or do not follow how the sub was requested to be made. That's why we stopped ordering from here to begin with. They left out an ingredient on my sub, and the veggies were all shriveled up. My "veggie" sub was 90% bread. In the app I specified "more" in the options it offers because they always skimp on the veggies unless you are in store and directing them on how to make your sub face to face. It's very annoying. I hate to leave bad reviews but I'm not coming back to this location. Such a waste of money and I'm gonna have to spend more money to eat again and actually get full since I basically just had a "bread" sub. Get it together Subway."

"Unfortunately, I did not have a good experience today. Until today, my experience has been pretty good. The food of course was good. However, the service was horrible. The female manager wouldn't acknowledge me nor speak. But she spoke to all the non black customers in the store. The male who took my order refused to help me with my app. He said customer service would not help me, and that it's my fault and I need to check my phone data. I offered to put in my phone number because my app won't work to pull up my points. He wasn't going to let me do it but I put in the number. He redeemed the coupon but not my rewards. I noticed the tension in the atmosphere. I was the only black woman in the store and I was treated differently than the rest. I'm deeply hurt and this is unacceptable. :-("

"We arrived around 5 in the afternoon, and to receive the order, place it and collect it, it was the same person. Very friendly, despite the pending line. The restroom they offer are extremely dirty."

"I really like this location but the owner needs to figure out how to manage on line business WALK IN customers should not have to wait behind online orders Online should have it all. To prepare fill these orders so that your boys at the front line and service the people walking in the door. This location I’m sure like others is far too busy with walking customers to try to manage both at the counter it’s not fair to the customer or to your employees Do you like chipotle did put a online order crew in the back and fill those in a different place"