Wendy's

"I have never been more disappointed with an experience at Wendy’s than I was today I ordered two meals, one of the burgers without mayo I get to the window and they are bag separately, but they look exactly the same. I asked the server at the window which one has no mayo. She told me she did not know, I asked how would I know she informed me that I would need to check that immediately upset me because it’s not my food so I’m supposed to open up someone else’s food to figure out which one does not have mayo when I brought that to her attention she told me she does not see what the big deal is. I’m assuming that maybe she doesn’t understand food allergies or how severe they can be mayonnaise has egg in it I have a child that’s allergic to egg so it is a big deal if they eat something they’re not supposed to. The cook came over because she could sense my frustration to rectify the situation All the while the server is laughing and to be completely honest if I had not paid with my card, I would’ve refunded everything but I know that it takes days for a refund on your card. I was very disappointed with this service some allergies can be deadly. This could’ve just been used as a teaching moment to wrap certain things in a different label or to put a marker or anything to let someone know that this sandwich is modified but instead I got laughed at and told that it wasn’t a big deal. I am beyond appalled by this situation today."

"One star for ridiculously slow service, inedible food quality and atmosphere/employee attitude) is too high for my visit on Sunday, 11/19/23 at approximately 7:40 pm. I placed my drive through order and paid with no problem other than being told the chocolate frosty machine was not working. At that point, I wish I had driven off and gone to Panera’s or Chili’s instead. I would have saved a lot of time and not wasted $30 for two inedible meals. There was only one car at the in front of me at the pickup window. I sat behind that vehicle for over 15-minutes before they were served. After being served the food, the vehicle sat at the window for several minutes trying to get the attention of the female attendant working the window to be given napkins and plastic eating utensils which were obviously forgotten from their order. I finally pulled up to the window and sat for several minutes, not seeing anybody, before the female attendant working the window handed me two, melted peppermint Frosties. I asked her to replace them as they were obviously melted, having sat there for who knows how long. At that point she got a huge attitude with me, walked off, made a comment to another employee. She then proceeded to make small Frosties and served them to a vehicle setting at the payment window. I did not see her again for another five minutes. When I did see her, she was again talking with the other employee. I believe orders were being served from the payment window as there were several cars that pulled away from behind me. Finally, she went to the Frosty machine, made my 2 Peppermint Frosties, and brought them to me. I told her that I also ordered a Sprite and asked for a drink carrier. It took me over 10-minutes at this window to receive my order. I drove home only to discover, unsurprisingly, that the order was wrong and ice cold. I order an Asiago Chicken combo and a Classic Chicken combo. The Classic Chicken was spicy and on what looked like an Asiago bun. The Asiago Chicken was on a regular bun, cheese was not melted, and I found a long black hair in it. The fries were not edible. Furious, I looked for a copy of my receipt but evidently was not given one. I tried calling the store several times to speak to a manager, but they were not answering the phone, and there was no voicemail recording to leave a message. Tomorrow, I will find out who owns this store and I will also report the incident to a regional manager. This is not the first time I’ve received inedible food and horrible service from this Wendy’s location. From the reviews, I’m not the only one. I posted photos of a meal in the trash, and a second meal that ids going in the trash."

"Update! I tried to give them another chance. They let me in, then kicked me out. Would not serve me. Old! Open your dining area. What is the point of having a dining room if you lock the doors. Burger king does as well. Sick and tired"

"Service was terrible. They were playing with the drive thru speaker. I think about 3 people answered within a 5 minute wait. They gave me my food and forgot my drink, then I had to wait for a straw. Here's a pic of my Southwestern Avocado Salad. It's missing a lot of stuff including chicken and avocado. Oh and they ran out of the Southwestern dressing."

"Absolutely disgusting.......these people always mess up our order in the drive thru but this time they really got me good. I ordered a spicy chicken sandwich meal and they served me raw chicken. Unfortunately I didn't realize it was raw because of the spicy breading. I thought the weird texture was just a soggy tomato but it was raw chicken. Now I'm not feeling good...... not looking forward to the next few days. I hope I don't get salmonella. I don't recommend this restaurant to anyone at all."