Moe's Southwest Grill

"Burrito, a bowl and 1 drink is 32$. Food wasn’t terrible but I wouldn’t describe it as good by any means, maybe edible is good enough to describe it. The chips are the most bland zero salt or seasonings of any type. The red salsa again like the chips very bland lacking any type of flavor or spice. The employees for a fast food place were fine friendly enough I wouldn’t expect anyone at a fast food place to provide the best experience. This would be fine except the fact at 32$ you are entering restaurant prices. The employees had some personal type conversations while we were ordering which could have been done after we walked away. If you want examples of typically good customer service just see chic fil a it can be done for fast food. Did notice a few issues, young female with very long nails not wearing gloves while being near and handling food on the line. The beans looked like they were from the night before, reason I say that is we walked in at around 11 and the bean dish walls was really stuck and dried on. For this price I’m not sure why anyone would eat here instead of a restaurant for better food or just go to Taco Bell for cheaper food. Both options the food would be better. Again 32$ for this stuff is crazy."

"I had a new employee take my order and i wasn’t informed of any extra prices. Coming up to the register $35 for TWO burritos because i put queso on it without knowing it’s extra. It’s just so stupid. I even let the lady know that was checking me out that i wasn’t informed and could hardly pay it, and she shrugged her shoulders. If anything i love to tip, and they took the tip before i even had it. I don’t wanna even eat my burrito now. The new employee did great, but her, with the long blonde ponytail was a real let down, like really?? You don’t even offer to take off the extra charge or to remake it. Bad customer service, i won’t be coming back."

"Food was fresh and tasty. Employees were friendly. Leilani went out of her way to be helpful and she walked around the dining area checking on customers. Very sweet"

"We ordered food here at around 6pm on 7/05/23 and the customer service was EXCELLENT. There were three people that helped us ( I wish I could remember their names) and they were the nicest people I’ve ever encountered. You can tell they take pride in their work. Super professional and very welcoming. It was noticeable enough that I HAD to leave a review because they really did go above and beyond. We will be regulars now. Thank you!"

"We enjoy Moe’s but now that Chipotle is here, its a tossup. The owner here changed the hours to 11am opening… normally a great, hardworking staff!! Food is good too… Awards in the app are always great. We’re here to use a $10 reward today!!"