Sugar Plum Academy

"I’m seriously hoping my run in wasn’t with the manager/owner cause if it was it just makes it worse. My packages from Lakeshore learning were delivered there by mistake. I live on the same road just a few houses down. I spoke with the delivery service & they updated me on the mistake. The delivery driver & I both called several times the day of and the next morning getting no answer. Finally they answered for the delivery driver 9:30 the next morning. They stated they had the packages. I drove down there to pick them up and encountered an unpleasant situation..as if they were annoyed I was there to get my packages to begin with. I buzzed myself there at the door and waited for an answer. When she finally opened the door & I told her I was there for my packages, She proceeded to tell me they ordered the same thing and still waiting for their order. Pointed me to the direction my boxes where in & told me they were there. I started to carry my boxes out & she returned to her desk. One of her customers had to walk out the building & offer help as you could clearly see they were heavy & it was a struggle. Very rude, very unprofessional & the attitudes should be adjusted to fit working in a public setting especially with children. Do better! UPDATE to add a response to her response; That’s absolutely not true. I didn’t say anything to you? Funny, cause I have the entire thing recorded so I could make sure my boxes weren’t damaged and nothing was missing. I have proof I spoke to you, more than once & the other parent asking if I need help several minutes later. You opened the door and walked back to your desk leaving the door standing wide open. Obviously your parent wouldn’t have asked me if I needed help otherwise… Thank God, I parked in the front as I would have had to carry the packages clear across the parking lot. Bottom line, my packages shouldn’t have been accepted by you or anyone you employ since it wasn’t addressed to you or the daycare. The driver confirmed it & that’s how I knew where they were. I’ve personally delivered packages to places they should have been or to the correct location when there was a mistake… Had y’all answered the phone from the time yall actually opened I could have scheduled a pickup time but yall would only answer for the driver after several attempts to reach yall. Furthermore, there wasn’t a child being dropped off at this time nor was there any children in the front where the office is. I know the set up, my kids attended the daycare before Rose sold it unfortunately!"

"Ok, I've been to sugar plum "first class" ever since I can remember, my mom worked there,Mrs chenell, and me and my friend brexton used to go there, it was so much better with Mrs rose, a lot more fun, I miss the old place but now everything is changed,I'm in highschool now and I went there when I was 4 and 9 when me and my mom left, it's was funner with Mrs rose and all of the old daycare attendants like Mrs loral and Mrs Jessie, now it's just worse (*edit*) A worker told me idk remember who thought, I'm sure it's nice now and no I don't have a kid who goes there, I just miss the old daycare and how it used to be,and I mean no disrespect or anything, I just remember what it used to be, one question, do y'all still have that computer in the room next to the Play ground?, and I'm sure it's safe now"

"They have been wonderful with my 2 year old. Very patient with her needs. They have an app to communicate with staff and update with photos through the day. It’s been a very positive experience for a worried mother knowing her baby is well taken care of."

"I was extremely nervous to put my son in daycare but I felt like he needed the mental stimulation of having daily activities and socialization. My son loves all of his teachers and they have made me feel safe leaving my son. When I pick him up every day he is happy and well cared for."

"My daughter has only ever been to one other daycare her whole life. She was there from birth to six years but often fought with me to go. Ever since she started at Sugar Plum, she is excited every single day to go and complains on weekends when it's closed. She loves it here and if she's happy, I'm happy!"