Plant City Imaging

"One of the worst diagnostic experiences of my life, and the MRI tech yelled at me when I was clearly already in tears. Not to mention how inept and rude the woman was who had originally made my appointment. So unprofessional and inconsiderate. Will never use this location again."

"I went in for x-rays. The front desk staff was very nice and polite. Got me in fast, took the x-rays, and I was out. I've been here several times and I've always had great service."

"This is in regards to scheduling not the office. I tried to schedule an appointment per my Doctor's request and an operator answered named Arvie. He was very rude and spoke over me while I was trying to explain why I needed the appointment and that my doctor had requested it. He refused to make my appointment and stated I was too young to get the screening mammogram even though I told him multiple times I had a doctors request, my mother has had breast cancer, and my doctor had found a lump. This is completely unacceptable behavior. I am dealing with enough stress right now I don't need someone arguing with me about setting a medical appointment I clearly need. I guess they won't have a problem with a lawsuit either."

"Booked an appointment a month ago, showed up today and says appointment was cancelled because the person who does the MRI wasn’t there. No call, No correspondence to let us know. My husband took the day off for no reason which is very difficult around the holidays."

"Originally called 9/23 to make an appointment. Had to leave a voicemail for someone to call me back. Someone called me back within the hour, after going through the questions of setting up my appointment. I was then told since it’s auto related I have to call a different number. Called that number, left a voicemail. Next day 25 till closing (on a Friday) I finally get a call back, I missed the call, instantly called back & another voicemail box. Left another message. Then still don’t hear from anyone by 11 Monday morning, therefore I called again. Finally spoke with the women, set up my appointment. She than called back saying she double scheduled & asked to move me back, I asked how long the scans should take overall being I need an early morning appointment because I work that afternoon. She said 30-45 minutes at most! I said okay. Went in for my scheduled appointment today. I was told to arrive @0840 for my 0910 appointment. I was there @0838. Checked in, filled papers out. Waited. Approximately 0945 I walked up and asked how much longer, she said soon. Well I was then pulled back 0955 for my CT scan, came back to lobby at 1004 to now wait for my X-rays(mind you are on a walk-in basis only and could’ve definitely been done within my hour wait for the CT). 1040 I approached desk sayings it’s now been two hours since my appointment time & asked how much longer for X-rays. The young lady went and told someone else. I was finally pulled back at 1053. Finished my X-rays at 1105. The lady told me it’ll be about 10 minutes & the disc will be ready. I finally walked out disc in hand at 1130. Two in half hours for a scheduled CT scan and X-rays is absurd. Not to mention I was late to work due to it. The staff was professional and nice. But the overall experience was awful. I obviously will never return. But I post this, in hopes the next person who is trying to kill two birds with one stone, doesn’t have to waste 3 hours for all of 20 minutes scans. Especially half of them being walk in based and could’ve/should’ve been done during the wait for the scheduled CT."