Firehouse Subs Kelly Plantation

"I ordered a medium build-your-own sub and literally half the toppings I ordered wasn't even on my sandwich and the sandwich wasnt toasted and staff took almost 25 minutes for me to receive my messed up order. This is the worst Firehouse subs location on the Gulf Coast."

"Awesome, no complaints!! Great employees with good energy.. clean restaurant.. extremely good food and first time trying the Spicy Cajun Chicken Sub with the Cherry Limeade today.. I like this location.. and plan on visiting again soooon!!"

"Wow what a busy location or maybe it was the time of day. I believe it was shortly after noon time when I walked into a line with a half a dozen people in front of me and almost a full restaurant. Happy to see the good places doing so well. Ordered my usual turkey sandwich combo and as usual it was delicious. Great location with all the amenities you would expect from fire house. Everyone working was very clean and professional and looked like they were working very hard to service the customers the best they can."

"Walked in at 715 on a Friday night 10/02/2020 to not only be ignored by 3 employees who were not wearing a mask but also they were too consumed with laughing and talking to each other. We stood there for awhile while a girl and a boy stood behind the counter just staring at us and another boy was stocking the chips asking what time it was as if they didn't have paying customers waiting to order. Once we ordered and paid $42 for our food, 2 large hook and ladders, a medium hook and ladder, small ham with a side of mac n cheese, which is the highest priced we have ever seen at a firehouse, we had to wait another 30 minutes to get our order when we were the ONLY ones in the establishment besides a man who walked in 10 minutes after us! The little girl was rude as can be and just stood there as the boy was I guess making our food and she kept speaking badly about my family and when I looked at her, she then acted like she was doing something. When the other customer walked in and had to go back outside to double check about his order, she rolled her eyes at him and said something to the boy beside her. We get our food and head back to our place where we are staying on vacation and our order was wrong! I asked for a hook and ladder plain and this is what I got (photos attached). I am highly allergic to tomatoes, hence why I asked for none and for the sandwich to be plain on my almost $12 sandwich that I now cannot eat and had to throw away, but I have never in my life seen a place where their employees act like this. I guess they don't know that without returning customers, they don't have a job nor a paycheck and the entitlement is unreal. The owners need to find qualified employees who can not only greet and be polite to paying customers but also to make sure they can correctly make a plain sandwich which isn't hard to do. Never in my life have I seen such blatant disregard and disrespect towards customers and I hope that they aren't allowed to continue working there while wasting people's time and money! If the place wasn't already closed at 8pm then I would have went back and gotten a refund but since I can't, I can assure you that I will be contacting corporate since this is apparently an ongoing issue by the other reviews I have read and it seems as though the people who are responding to them aren't correcting the problems and instead just telling people what they want to hear. Trust me when I say avoid this place and save yourself the headache."