Waffle House 1130 North Ferdon Boulevard, Crestview, FL 32536

"Normally I love this Waffle House location, the food is always very well cooked…however since the change to online orders only and not calling in it seems that they no longer know how to make menu items correctly. Multiple times I have ordered sandwiches which used to be made correctly and now are made wrong every time. I never wanted them custom just the way they come on the menu…they just make them any way they want if it’s a “sandwich” basically I was told to specify how I wanted it on the order…which cannot be done other than adding items I can’t say put it on a bun not toast. When I select the sandwich it says served on a grilled bun…seems as though staff needs to be properly trained on how to make menu items as ordered now since they cannot ask about changes that were not asked for."

"My visit was ok. There was nothing special about the customer service. Short and to the point. I'm not a regular customer, so I am not sure what the atmosphere is generally like. There wasn't anything wrong, just not special... no smiles (at least not at me)"

"Excellent food. Unfortunately they no longer take orders by phone and the ordering website doesn't allow any type of special instructions. I don't eat my hashbrowns crispy and now there is no way for me to order properly. There is no way to reach them by phone and the website says call the location for comments or concerns. Extremely disappointed."

"Hands down the best waffle house I've ever been to. My girlfriend and I went here for a silly little waffle house date after my debate tournament. The workers were so lovely and they chatted with us and joked around with us, and made a really fun and enjoyable memory out of a simple waffle house visit. The person who served us checked on us several times to make sure all was going well while also creating pleasant conversation. The service was absolutely 10/10. We got a simple chocolate chip waffle and a pumpkin spice waffle (which they put a little heart on with the whipped cream "