DownRight Plumbing LLC

"Subject: Review of Unsatisfactory Pipe Repair on Sewer Line I am writing this review to express my disappointment with the pipe repair work back in April that was carried out by your company on my sewer line. During our initial discussion, I was informed that the repair would involve replacing the entire line up to the street. However, upon completion of the repair, I discovered that only around 20 feet of pipe had been replaced, which did not resolve the issue. Instead I now have mud built up in this new line that looks like cement, making a snake to not get through it. Furthermore, the line connecting my home from the kitchen was left unconnected, resulting in water exploding from my house. When I contacted your team to address these issues, I was informed that I would have to pay extra to increase the pipe size in order to fix the plumbing problem. It seems that another old pipe, which was not in use, was connected instead of a new line as initially promised. Unfortunately, the problems persist, and after 10 months of frustration, I have decided to hire a different plumbing service to rectify the issues that should have been resolved during your initial repair. Additionally, I would like to bring to your attention that upon completion of the repair, my property was left unleveled. I was even asked to bear the cost of leveling the property, which I found to be highly unacceptable. I am disappointed with the overall quality of the work provided by your company and the subsequent customer service experience."

"I talked to Holly on Mon. (1/15/24). She gets a 5 star rating. She sent Danny on Tues. (1/16/24). He also gets a 5 star rating. Our plumbing problem was solved in a timely manner (in the mist of the worst winter weather in years). We've used this company (DRP) since its beginning, and we have no complaints whatsoever! Thanks for always being available to us. Jimmy & Nancy Powell"

"Mark Gann and the team at DownRight Plumbing are incredible! I have used their plumbing services many times and have had a very positive experience over the years. With DownRight Plumbing, you can be sure that all your plumbing needs will be taken care of. Big thanks to Mark and the DownRight team!"

"My hotwater heater was leaking and this service was able to come out immediately. They inspected the problem and gave me a couple of different estimates, giving me options on how I wanted to proceed. Repairs did get delayed due to parts availability but that is not the servie's fault. Once the part arrived, an appointment convenient to me was made. No time was wasted during the installation . The plummers really went above and beyond my expectations fixing a few minor issues that would ensure there would not be any problems in the near future surrounding the instal. I believe I got a good value for my money and would recommend their services."

"We needed to have a 24 year old water heater replaced in our home we recently bought, so we decided to call DownRight. They got someone out next day, all of the technicians were friendly, knowledgeable, and did a very good job getting our new one installed. You ought to give them guys a raise because they're doing an excellent job for your business. We'll be using your services from now on for our plumbing needs and it's all because of your fantastic technicians!"