Pet Air Carrier

"I can not rave more about the customer service and assistance, they were very attentive and accommodating of our needs. We are a military family that was moving to the United Kingdom which was already stressful, the amount of care these employees took to ensure the safe travel of our dog as well as thr consistent updates is unmatched. We have moved a lot over the last 23 year but I will be reaching out to use this company again if I get a chance. There is nothing better than the peace of mind that your pet will be taken care of. Thank you again for your outstanding customer service!! Highly recommend!!! (Used service Oct 2021)"

"PAC is outstanding. I was extremely nervous to ship my cat to Korea with a pet shipping company because of the horror stories I heard. PAC was the most reasonable in price and their customer service is above all. They reassured me the whole way through emails and phone calls. They treated my fur kid as if he was their own. I can't say enough about this company. Renee West was a dream to work with. I will definitely use them again. Photos from his first night in Korea."

"They are angles! I got stuck with my two cats Jack and Felix in Atlanta at the checkin while moving back to Germany. Despite a 100% assurance on the phone from the airline that I can take both in the cabin after they switched carrier, they did not let me board. Pure luck helped me to find these angles who stopped all current actions and picked up my boys from the airport and immediately contacted cargo to bring them home to Germany. 3 days after I was home, my boys landed in Frankfurt. PAC organised the crates and even put some blankets in. They took wonderful care of my boys and me and did not get off the phone with the airline past 1am for days to bring them home as soon as possible. Word cannot express my gratitude. They are angles! They are the absolute best that could happen to me and the boys. Thank you, thank you, thank you! Anne"

"I absolutely loved my experience with Pet Air Carrier! They were very helpful every step of the way in shipping my cat overseas. My cat had a four day trip and when she was delivered to me she was happy and healthy. Her kennel was clean as was she and it was clear that she had been fed and watered and well cared for. I would absolutely recommend this company to anyone shipping their fur babies as the company clearly cares about the health and safety of the pets they help transport!"

"After losing my husband in the spring, I decided that I wanted to return from the US to my family home in England, but I had no idea how I would take Mabel (our dog) with me, and I was not going to leave her behind. I researched some pet transportation companies. Pet Air Carrier were by far the most knowlegable and helpful - I knew from my first call with them that they would take care of me and my 4 legged baby. Denise and Anita were absolutely wonderful - holding my hand every step of the way - very quick to respond to emails and questions, and believe me I had a lot of questions! They made the whole process so easy - filling out the forms needed, and working so closely with my vet that all I had to do was ensure that Mabel was at the vet for the necessary appointments then drop off the completed paperwork for the USDA in a FedEx mailbox. Anita picked up Mabel at the house the morning of her travel and I knew right away that she would take care of my baby - and she did - even sending pictures of her when they stopped for potty breaks on the way to the airport. Anita texted me when Mabel had been checked in with Lufthansa to let me know all was well. The next communication was from the PAC representative in Frankfurt to my family to let them know Mabel had arrived safely. She had a layover in Frankfurt for a few hours then flew on to Heathrow where once again, a PAC representative contacted my family to let them know she had arrived and would be ready to be picked up in a few hours. When she finally came through the doors to my family, she was ecstatic to see them - you would never have believed that she is over 11 and had just traveled halfway across the world!! She is loving country life in England!!!! I cannot say enough great things about PAC - if you need to transport your pets anywhere, you cannot go wrong using this wonderful company whose employees obviously love what they do and are extremely good at it! PAC and especially Denise and Anita - thank you so very much !"