Craters & Freighters Atlanta

"Amy was great to work with. Our lines of communication were great and even though I can be pretty annoying at times, she handled it great and we are very satisfied with the service. Highly recommend."

"Great find for crating and shipping needs!!! From the call in to Amy for a quote to Nicholas picking up, Thank you. I'm in great hands!"

"Title: Exceptional Service and Professionalism: A Highly Recommended Experience with Craters & Freighters Rating: ★★★★★ (5/5) I recently had the pleasure of engaging Craters & Freighters for the transportation and delivery of several delicate items purchased from a shop in Acworth, GA. From the moment I reached out to their agent, Amy Sanders, in Acworth, to the safe arrival of my items at my Orlando office, the entire experience was outstanding. Amy Sanders, the representative from Craters & Freighters, demonstrated exemplary professionalism and attention to detail throughout the process. She efficiently coordinated the pickup of the items, ensuring that they were appropriately crated for secure transportation. Amy's expertise and meticulous approach were evident, and I felt confident that my valuables were in good hands. Upon delivery, the Craters & Freighters team, consisting of Will and Adam, showcased their expertise by carefully unpacking and positioning the sculptures exactly as I requested. Their accommodating nature and friendly demeanor made the entire experience enjoyable. They were attentive to my preferences, and I greatly appreciated their willingness to reposition the sculptures until I was completely satisfied. What impressed me the most about Craters & Freighters was the level of care they demonstrated towards my items. Each piece arrived safely and intact, which is a testament to their meticulous handling and packaging techniques. Their attention to detail and commitment to ensuring the safety of my belongings was truly commendable. Not only did Craters & Freighters deliver exceptional service, but they also exhibited a genuine passion for their work. Their friendliness, careful attitude, and professional demeanor created an environment of trust and reliability. I felt valued as a customer throughout the entire process, and their dedication to customer satisfaction was evident at every step. In conclusion, I wholeheartedly recommend Craters & Freighters for anyone in need of reliable shipping, transportation, and delivery services. Their team, led by Amy Sanders, demonstrated exceptional professionalism, care, and attention to detail. From the initial pickup in Acworth, GA, to the final delivery in Orlando, FL, they ensured that my items were handled with utmost care and arrived in perfect condition. I couldn't be more pleased with my experience and will certainly rely on Craters & Freighters for any future shipping needs."

"I am writing to express my disappointment with the bad service that I received from your company. On April 28, 2023, I spoke with Amy about a delivery that I needed to make. The original quote was for $1093, but I asked for a white glove service quote that was $1600. Due to budget constraints, I declined white-glove service and went ahead with the original delivery. However, on May 22, 2023, I received the shipment and was shocked to discover that I had been charged for white-glove delivery, which I never agreed to. This was entirely unbeknownst to me, and it was a shock. It took more than 8-10 days to receive the delivery, which was very inconvenient for me, and then to receive it with such a surprise charge was so frustrating. I found the conversation on April 28th and the actual transaction to be entirely different, and it felt like I was tricked into paying for something that I hadn’t agreed on. I am upset that I was not informed about any additional charges for the delivery service, and I feel like I was taken advantage of. I urge your company to be careful with your communication and to ensure that everything is communicated clearly and transparently. All verbal quotes should be included in writing, and there should be no confusion when it comes to fees and charges. In conclusion, I am disappointed with the bad service that I received from Craters and Freighters. I hope you will take the necessary steps to improve your service and communication, and to prevent any similar incidents from happening in the future."

"I worked with Amy at the Atlanta (Acworth) location. She was a pleasure to work with. Always responded very quickly to all my questions. She would communicate via phone or email easily. I had what I thought was sort of an unusual shipment. It was a pair of loudspeakers that weigh almost 300lbs each. They were packed securely on a pallet and were shipped about 2000 miles to my home. I checked around and got a lot of quotes...from "under the table" shippers, to UPS and FedEx as well as other professional shipping companies. Craters and Freighters was a good deal, and confidence-inspiring when dealing with them. They literally will ship anything unless it's a live animal, so I wasn't worried. I have no hesitation to recommend them."