Kroger

"I wish I could give a zero star - I spend my money buying grocery from Kroger - its the closest store to me and most times I don't get all I need but regardless I spend 80% of my grocery money with Kroger. That being said I went to the store today to buy some chicken and other condiments to make dinner. As an immigrant whose residency is under process, I only have my international passport of course- I bought some wine and got to the counter to pay. The counter lady requests an ID and I presented my international passport- she said she cannot accept it cause Kroger Management does not accept any ID which is not a US ID! I WAS STUNNED AND PROMISED NEVER TO SPEND ANY OF MY MONEY WITH KROGER EVER AGAIN- YOU GUYS DONT RESPECT MY COUNTRY'S FORM OF ID BUT YOU WANT MY MONEY. HELL NO!. YOU LOST A CUSTOMER FOR LIFE. I'M ALSO CLOSING MY ONLINE ACCOUNT..THATS IT."

"When asking a General Question, Whomever I spoke to was So Rude..I was gonna give 5Stars. I will Speak Highly of Joseph & Alecia they Are the Two most Helpful Pharmacists..For Them It's a 5 Star ⭐⭐⭐⭐⭐ People need to learn communication Skills"

"I have been going to this Kroger for many years for groceries and prescriptions. I lived close by until moving to Stone Mtn 3 years ago but my life still brings me nearby so I haven’t switched. I have 2 kudos to give out… First to Joseph in the pharmacy. He was new to this location just a few years ago but it didn’t take long to recognize me by name as a regular as well as my insurance needs. I recently had my mother’s Rx transferred here, he greeted me with his sweet smile and was already pulling up my account when I told him I was picking up my mom’s meds. I gave him her information and asked if she also uses a discount card like mine. That was so sweet and he applied the discount which saved mom money…Thanksgiving you Joseph!! The next is for Matthew that was working the Deli counter a few days ago. I was going to be out of town for a few days so I was getting some groceries for mom before I left. The ready-baked chickens are a staple in her diet and there were NONE under the heater, I panicked, then asked when more would be out?? Matthew told me 30-40 minutes, okay, I had other shopping to do, I’ll check back. The last thing on my list was the chicken…they were ready to come out but he needed to clean and prep the area first…UGHH, but I understand and reassured the food is being handled properly! So I checked out with what I had, put it in the car and came back in…as soon as he saw me he picked up the bag to hand me. After writing this all out it really doesn’t sound like much of a big deal, but to me it was and their efforts really impressed me. Next time I’ll talk about the helper at self-checkout…she is quite awesome too!!"

"The store manager has a way of making his customers feel uncomfortable and me as a former employee thought to speak up on this issue he thinks he’s helping but he’s not. He does not know how to talk to people have no idea what he’s doing in customer service. I’ve had customers who he’s tried to help just not buy items and leave because of how he talks and it’s not just the customers it’s the employees too…..he tends to talk OVER people instead of listening to them….his listening skills SUCKS….. my coworkers work they hardest every day but him that mf needs a reality check on how to treat people and talk to people"

"These bananas in the reduced produce section seemed to be good but underneath the back taped area was bad.Actually the 5 for.99 cents ended up being 2 for .99 not bad still if I was an employee at Kroger I would've threw the 3 bad ones away from the jump because It would be hard for me to put things out to sale customers if the product has perished or expired. ( CHECK EXPIRATION DATE AND QUALITY OF SALE OR REDUCED ITEMS ). FYI Some items that have a good sale price isn't accurate when you get to the check-out The price on the oven roasted ravioli in the bag sits in the center( As shown in the photo) of the box ravioli that says 4.79. The price for the bag is 13.00 once you scan it at the register. There are many other products done the same especially the eggs."